Chewy Senior Product Manager, Healthcare Customer & Delivery Experience in Boston, Massachusetts
Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We are obsessed with meeting the needs of pets and pet parents and exceeding customer expectations through every interaction. Chewy Health team is focused on building and creating new capabilities that will redefine Pet Healthcare customer experience in how we simplify, deeply engage and interconnect vets and pet parents. Join us to be part of an exciting journey in a fast growing and innovative team to bring the vision to life.
We are looking for an experienced Senior Product Manager to join the Healthcare team in our Dania Beach FL, Boston MA or Seattle WA office. As an Senior Product Manager, you will serve as a key customer advocate and this high-profile role will be pivotal in owning and defining the vision and end to end healthcare customer experience & delivery experience and shape & build next generation solutions. As a product leader, you will develop the vision, own the product roadmap and generate ideas for new capabilities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, Technology, Merchandising, Customer Service, Operations, and Executive teams to create, build and execute product vision and roadmap.
What You'll Do:
Own, develop and communicate strategic long term vision and goals that drive strategies for our Healthcare Customer and Delivery Experience
Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications
Lead cross functional teams of product managers, engineers, designers, analysts and finance and play a key role to deliver the roadmap, measure success and communicate work across organization
Communicate product strategy and status to key stakeholders across Chewy; develop intake process for feature enhancement suggestions
Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into product enhancements and new features
What You'll Need:
+ + BA/BS degree in Computer Science, Business, Engineering, or similar discipline
5+ years of Product Management experience; E-Commerce marketplace experience preferred
Experience developing short and long-term product strategy, defining detailed product requirements, prioritizing product roadmap, building and leading cross-functional teams
Working in a fast-paced culture of experimentation, test and learn, and innovate to solve customer needs
Strong product management skills with demonstrated complex product launches
Experience working in an agile software development environment and building productive relationships with engineering leadership
High attention to detail and proven ability to influence and manage multiple competing priorities and tradeoffs
Strong written and verbal communication skills, strong sense of ownership, urgency and drive
Position may require occasional travel
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com