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Salesforce.com, Inc Senior Product Manager, Front End, Commerce Cloud in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Salesforce Commerce Cloud is the global leader of cloud-based commerce solutions that enable the world’s most recognized brands to easily design and deploy robust commerce sites and experiences. Customers use our highly scalable and integrated cloud platform to quickly launch and manage multiple commerce stores, initiate marketing campaigns, and drive commerce traffic on a global scale. We are focused on delivering a platform powered by API-first services that enable both internal and external developers to easily build trailblazing commerce experiences that are unique, personalized, and fast into every touchpoint.

You will be a major influencer in building out the next-generation API-first storefront for Salesforce Commerce Cloud. Successful candidates will have the ability to bridge business and technical considerations to bring innovative and effective products to market. This role is a unique opportunity for a candidate who is motivated, talented and a strong leader – an individual who can set a product vision and strategy, build an engaged developer user community, manage a backlog, and drive the organization forward to deliver against the vision.

You should:

  • Have a passion for modern front-end technologies, frictionless shopper experiences, and an API-First mentality

  • Have a successful track record delivering developer-oriented products to customers

  • Have demonstrated success working with engineering and UX teams to build a backlog and manage releases

  • Be someone who knows how to work across teams to drive alignment

  • Have a successful track record communicating product strategy to internal and external audiences

PRIMARY RESPONSIBILITIES

  • Overall responsible for the roadmap, prioritization, market and competitive intelligence, requirements, adoption, sales and presales support, training, partner support, and marketing support.

  • Work closely with development teams acting as product owner and managing the backlog

  • Work closely with customer and partner development teams to collaborate on building the leading modern storefront framework

  • Take accountability for the realization of the product vision through product delivery, company enablement, and customer/partner adoption.

  • Engage customers, prospects, partners, and industry resources to determine business requirements, technical considerations, and strategic objectives.

  • Capture and document market needs and product requirements necessary to succeed in the markets we serve – use cases, personas, cross-functional deliverables.

  • Demonstrate excellent communication and presentation skills both internally and externally. This is essential to gaining buy-in and collaboration internally and supporting our customers and partners externally.

  • Engage directly with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.

  • Perform the role of a champion to promote and evangelize the product and new features with marketing, sales, support, professional services, partners, and customers.

  • Organize and support industry events, campaigns, customer advisory boards, and social media communications

PROFESSIONAL EXPERIENCE/SKILLS REQUIRED:

  • Bachelor’s degree in a technical field preferred

  • 5+ years of software product management experience, ideally in technical areas related to front-end and web development frameworks, APIs, open-source community building, and/or providing development tools/resources to customers.

  • Experience as a product owner in a SCRUM agile development environment

  • Proven track record of setting aggressive delivery goals and rallying the team to meet those critical goals.

  • 3+ years of experience with knowledge in the area of e-commerce, web development, or the creation of development tools

  • Experience working with front-end engineers and UX designers

  • Exceptional critical thinking & analytical skills and the ability to make informed & fast decisions related to product feature design and direction. Demonstrated experience of ‘owning’ the decision/solution.

  • Leadership & command presence is required; the ability to lead product vision, strategy, and feature decisions across geographically dispersed teams are essential.

  • Ability to engage in detailed technical discussions with customer and internal engineering teams as part of making technology-related product decisions

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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