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Humana Senior Product Manager - Cyara in Boston, Massachusetts

Description

The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Product Manager will have oversight of the Cyara Product. This is a testing automation tool for Voice experiences. They will be responsible for all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, andwork is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications:

  • Minimum 3 years of experience as a Product Owner, Business Analysis, or Testing

  • Experience driving teams and management to decisions

  • Experience working with cross functional teams

  • Experience working with various teams simultaneously

  • Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action

  • Core business hours align to Eastern Standard Time (EST)

  • Must have ability to support after-hours releases based on business need

  • Ability to effectively break down barriers to maintain progress on initiatives

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Covid-19 Vaccine Requirement

  • We will require full COVID vaccination (https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated.html#vaccinated) for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

  • If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

Preferred Qualifications:

  • Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance

  • Experience with Azure DevOps or Jira Align

  • Experience with Microsoft Visio

  • Diplomatic with strong negotiation and conflict resolution skills

  • Healthcare insurance industry experience

  • Contact Center experience preferred.

Additional Information

  • This role is a remote opportunity that will require up to 5% travel depending on business needs

Scheduled Weekly Hours

40

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