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VMware Senior Manager, Worldwide Professional Services Sales Operations in Boston, Massachusetts

Business Summary:

VMware accelerates digital transformation through a software-defined approach to business and IT. The trusted platform provider of choice for more than 500,000 customers globally, VMware is the pioneer in virtualization and an innovator in cloud and business mobility. A proven leader, VMware allows customers to run, manage, connect and secure applications across clouds and devices in a common operating environment.

Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

The Senior Manager of Worldwide Professional Services Sales Operations reports directly to the Sr. Director of Worldwide PS Operations and will lead all weekly and quarterly WWPS forecasting efforts against critical KPIs, including bookings, revenue and margin. Working closely with PS lines of business leaders, Geo Operations teams, Finance, Customer Success, and other support organizations, the successful candidate will be responsible for the strategic direction of WWPS forecast methodology, insights/accuracy, tooling and reporting across Education, Consulting, and TAM. This role is a key business partner to the SVP of Worldwide Professional Services.


  • Provide the framework for the business to achieve strategic/customer priorities in line with VMware key values

  • Business and Operational Process: Establish, execute, and optimize operational strategies and deliverables as well as the cadence and process that drive the day-to-day operations of WWPS across Geos and lines of business

  • Lead the evolution and transformation of WWPS Operations and the WWPS field to SaaS, ACV and subscription-based business management

Operational Strategies/Deliverables :

  • Establish and provide pivotal metrics and accurate analysis across the WWPS business, providing management foresight that will drive appropriate decision-making

  • Foster process consistency among regions and across Geos to drive best practices in forecasting and business intelligence

  • Assist and partner with the WWPS SVP on WW forecast methodology, business strategy and escalations

  • Represent PS in the strategic development of Salesforce, Tableau, MyLearn and other tools for/by the WWPS Sales and field teams

  • Contribute to the development of WWPS QBRs

  • Provide insights to Global Sales Incentives on territory management and segmentation, quota and compensation planning

Required Skills:

  • 7+ years’ experience in Sales Operations within a software company

  • Bachelor’s Degree Required, Master Degree or Equivalent Preferred

  • Demonstrated hands-on operational skill and initiative in strategically framing operational issues and ensuring action

  • Ability to effectively communicate, lead, plan, and manage transformational change based on a clear end-state vision

  • Ability to deal with ambiguity and drive clarity

  • Analytical mindset and strong critical thinking skills

  • Ability to easily traverse between strategic frameworks and deep operational details across a wide range of business areas / topics

  • Strong organizational / prioritization skills

  • Ability to multi-task in a fast-paced environment

  • Ability to drive targeted, business appropriate results and ensure process transparency, quality, repeatability, and scalability

Home Office - Anywhere in the United States

This job opportunity is not eligible for employment-based immigration sponsorship by VMware.

Category : Business Strategy and Operations

Subcategory: Business Process

Experience: Business Leadership

Full Time/ Part Time: Full Time

Remote: Yes

Posted Date: 2020-08-18

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.