VMware Senior Manager, Worldwide Professional Services Sales Operations in Boston, Massachusetts
VMware accelerates digital transformation through a software-defined approach to business and IT. The trusted platform provider of choice for more than 500,000 customers globally, VMware is the pioneer in virtualization and an innovator in cloud and business mobility. A proven leader, VMware allows customers to run, manage, connect and secure applications across clouds and devices in a common operating environment.
Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.
The Senior Manager of Worldwide Professional Services Sales Operations reports directly to the Sr. Director of Worldwide PS Operations and will lead all weekly and quarterly WWPS forecasting efforts against critical KPIs, including bookings, revenue and margin. Working closely with PS lines of business leaders, Geo Operations teams, Finance, Customer Success, and other support organizations, the successful candidate will be responsible for the strategic direction of WWPS forecast methodology, insights/accuracy, tooling and reporting across Education, Consulting, and TAM. This role is a key business partner to the SVP of Worldwide Professional Services.
Provide the framework for the business to achieve strategic/customer priorities in line with VMware key values
Business and Operational Process: Establish, execute, and optimize operational strategies and deliverables as well as the cadence and process that drive the day-to-day operations of WWPS across Geos and lines of business
Lead the evolution and transformation of WWPS Operations and the WWPS field to SaaS, ACV and subscription-based business management
Operational Strategies/Deliverables :
Establish and provide pivotal metrics and accurate analysis across the WWPS business, providing management foresight that will drive appropriate decision-making
Foster process consistency among regions and across Geos to drive best practices in forecasting and business intelligence
Assist and partner with the WWPS SVP on WW forecast methodology, business strategy and escalations
Represent PS in the strategic development of Salesforce, Tableau, MyLearn and other tools for/by the WWPS Sales and field teams
Contribute to the development of WWPS QBRs
Provide insights to Global Sales Incentives on territory management and segmentation, quota and compensation planning
7+ years’ experience in Sales Operations within a software company
Bachelor’s Degree Required, Master Degree or Equivalent Preferred
Demonstrated hands-on operational skill and initiative in strategically framing operational issues and ensuring action
Ability to effectively communicate, lead, plan, and manage transformational change based on a clear end-state vision
Ability to deal with ambiguity and drive clarity
Analytical mindset and strong critical thinking skills
Ability to easily traverse between strategic frameworks and deep operational details across a wide range of business areas / topics
Strong organizational / prioritization skills
Ability to multi-task in a fast-paced environment
Ability to drive targeted, business appropriate results and ensure process transparency, quality, repeatability, and scalability
Home Office - Anywhere in the United States
This job opportunity is not eligible for employment-based immigration sponsorship by VMware.
Category : Business Strategy and Operations
Subcategory: Business Process
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2020-08-18
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
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