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Wayfair Senior Manager, Technology & Notifications in Boston, Massachusetts

<p><strong>Who We Are:</strong><span style="font-weight: 400;"> The B2B Strategy &amp; Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional has nearly tripled in size over the past 24 months, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.</span></p>

<p><strong>What You’ll Do:</strong><span style="font-weight: 400;"> As the Senior Manager, Sales Technology &amp; Platform Notifications, you will be leading a team of analysts (including technical analysts) and responsible for defining and executing on the B2B Tasking and Notifications strategy. At Wayfair Professional, we define Tasking as an automated notification for the sales team to initiate email, phone, SMS conversation with customers. This role is accountable to enable sales tasking and notifications with an emphasis on building for scale and efficiency. The leader will need to understand current workflow and develop platform strategy to enable seamless and effective tasking. You’ll do this by understanding the different outreach channels Wayfair Professional uses and maximizing the mix. You’ll be working with stakeholders from across the STO to create a single unified Wayfair Professional voice to maximize customer experience. Relationship Management will be key as this role requires engagement with Sales and Business leaders across the organization.&nbsp;</span></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Lead efforts to scale Wayfair’s notifications to match an aggressive business growth rate</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work with stakeholders in order to maximize customer value via multiple channels, phone, email, SMS, notifications</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Develop a deep understanding of communication and notification patterns and technologies across different channels</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Learn from data and customer feedback (internal and external) to identify new platform requirements</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Define workforce management requirements, with specific focus on next best action to be taken by sales representatives; Work with product partners to bring workforce vision into reality</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Build a long-term vision for improved customer and sales experience, break it down into achievable phases to drive adoption with sales working with product, engineering, and partners</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work with internal partners to determine the business use cases and priorities</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work with product &amp; engineering to prioritize, sequence, and deliver on aligned roadmaps while using our agile process and experimentation.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Establish and facilitate roadmap planning and backlog prioritization processes</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work with multiple internal teams to solicit feedback, gain consensus, and communicate all changes</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work with Product &amp; Engineering teams to define business rules and requirements for process automation&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Own change management processes for sales roll out of new processes</span></li>

</ul>

<p>&nbsp;</p>

<p><strong>What You’ll Need:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Given the strategic and cross-functional nature of this role, the qualified candidate must have strong quantitative and analytical skills, as well as excellent communication skills and a collaborative mindset.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience liasoning with product &amp; engineering teams for tech build and feature enhancements</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with CRM (Salesforce.com), opportunity management, account management etc</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Salesloft, Gong, Chorus and intelligence software preferred</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a matrix environment and managing cross-functional projects required.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing a high-performing team, and a track record of developing talent required.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a fast-growth company or shaping your own work plan is preferred.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s degree and six+ years of experience required. MBA (or master’s degree in operations research, or similar field) preferred.</span><span style="font-weight: 400;"><br><br></span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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