Autodesk Senior Manager, Retention Strategy in Boston, Massachusetts
Job Requisition ID #
Autodesk is hiring a Senior Manager, Retention Strategy for its multi-billion-dollar subscription business. This strategic role will be responsible for identifying retention improvement opportunities by developing a deep understanding of customer behavior. Senior Manager, Retention Strategy will develop data-driven hypothesis and work with cross-functional teams across marketing, customer success, customer support, resellers and many others to successfully execute the tactics.
Define 3-5 year strategy to increase customer and subscription retention
Analyze financial and customer behavioral data to identify retention opportunities
Leverage insights to develop hypothesis and programs
Work with customer facing internal and partners teams to execute on retention programs
Test, iterate and scale successful retention tactics
Define, track and report on key retention metrics
Accountable for achieving agreed upon retention goals
Responsible for executive and stakeholder alignment
5+ years of experience in a subscription retention role; preferably product based B2B retention
Strong analytical skills
Collaborative - you are able to drive decisions and build coalitions across different teams independently
Experience in doing AB tests
Clear, effective written communication skills
Product management experience
Proven experience in driving retention via resellers
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