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Autodesk Senior Manager, Retention Strategy in Boston, Massachusetts

Job Requisition ID #

20WD43831

Position Overview

Autodesk is hiring a Senior Manager, Retention Strategy for its multi-billion-dollar subscription business. This strategic role will be responsible for identifying retention improvement opportunities by developing a deep understanding of customer behavior. Senior Manager, Retention Strategy will develop data-driven hypothesis and work with cross-functional teams across marketing, customer success, customer support, resellers and many others to successfully execute the tactics.

Responsibilities

  • Define 3-5 year strategy to increase customer and subscription retention

  • Analyze financial and customer behavioral data to identify retention opportunities

  • Leverage insights to develop hypothesis and programs

  • Work with customer facing internal and partners teams to execute on retention programs

  • Test, iterate and scale successful retention tactics

  • Define, track and report on key retention metrics

  • Accountable for achieving agreed upon retention goals

  • Responsible for executive and stakeholder alignment

Minimum Qualifications

  • 5+ years of experience in a subscription retention role; preferably product based B2B retention

  • Strong analytical skills

  • Collaborative - you are able to drive decisions and build coalitions across different teams independently

  • Experience in doing AB tests

  • Clear, effective written communication skills

Preferred Qualifications

  • Product management experience

  • Proven experience in driving retention via resellers

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%3Ccareers@autodesk.com%3E) .

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

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