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American Express Senior Manager- Product Development in Boston, Massachusetts


Kabbage, an American Express Company, is setting a new standard in big data and FinTech and we are looking for a Senior Manager- Product Development to help us in our mission to help small businesses be mighty.

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition—such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, GlassDoor’s Best Places to Work, and Forbes FinTech 50—it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

*Your mission: *

Serve as a tenured Product Owner and thought leader to support and execute the Kabbage’s Cross Product roadmap, specifically focused on Product Interoperability and Connectivity (building out features between Kabbage products and with American Express products).  The ideal candidate will have proven ability leading project delivery end-to-end, collaborating with engineers and stakeholder partner teams, and building metrics to measure success.  The individual will also be able to manage multiple concurrent priorities and support roadmap vision development.   

*What you'll be doing: *

  1. Work with partners across the business to define the strategy for the Cross-Product Experience based on data and deep customer research

  2. Plan and deliver a product backlog, prioritize stories, and ship high-quality, functional software with the help of a cross-functional agile team. 

  3. Collaborate with external and internal partners to define functionality. Document epics, business rules, use cases, and process flows. 

  4. Lead projects independently from end-to-end. Build consensus while also identifying risks and removing roadblocks. 

  5. Own a capability, application, or segment of the customer lifecycle. Work with product management leadership and departmental partners to define aspirational objectives and measurable key results. 

  6. Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product. 

  7. Optimize both customer experience and performance in market; define and monitor adoption, engagement, and satisfaction metrics. 


*What you should have: *

  • 5-7 years experience as a business analyst, product owner and/or product manager role

  • Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features. 

  • A good balance of technical knowledge and business acumen with experience working with engineers and designers on large, complex production systems in an agile environment.   

  • Sound business judgment with confirmed ability to influence others, and a consistent track record of taking ownership and driving results. 

  • Effectively prioritize features with proven data-driven decision making and quantitative analysis skills. 

  • Cool with quickly changing priorities and conditions who copes effectively with complexity and change 

  • Strong relationship & communication skills to influence decision making and communicate to multiple organizational levels 

  • Highly organized, driven individual who takes initiative with personal accountability  

*What we're looking for in you: *

  • Operate Autonomously: Takes a project from ideation to delivery. Able to prioritize in ambiguous situations. 

  • Proactivity: Always striving to deliver great products. Proactive, self-driven, curious, loves learning. 

  • Communication: Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.  

  • Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well. 

  • Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change. 

  • Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude. 

  • Leadership: Sound interpersonal skills and proven ability to navigate in a cross-functional setup. 

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: United States

Schedule Full-time

Req ID: 22011774