CVS Health Senior Manager, Pharmacy UX Strategy & Design in Boston, Massachusetts

Job Description

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a Senior Manager, Pharmacy UX Strategy & Design at CVS Health you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations. Your empathy for people—customers, patients, caregivers—informs your decisions; your entrepreneurial spirit makes you the ultimate problem solver; your creativity leads you beyond tired constraints and inspires others; and your passion for technology and design connects you to the universe of innovation around us and can only be matched by your desire to deliver great user experiences.

This role supports one or more of the following businesses: CVS Pharmacy®, CVS Caremark®, CVS Specialty™, MinuteClinic®, Omnicare®.

Design Leadership Responsibilities:

As a design leader, you’ll be responsible for working with your product, technology, and marketing peers while supporting the UX designers reporting to you to:

  • Collaborate across projects to ensure shared understanding of business and user goals, roadmap alignment, and project execution.

  • Conceptualize, design and define breakthrough customer experiences, drawing inspiration from research, user goals, and the world around you

  • Partner with research, optimization, and analytics teams to inform and validate designs

  • Gain stakeholder support for designs by clearly communicating design vision and rationale

  • Translate complex cognitive challenges into elegant user experiences delivered across multiple channels (web, phone, in store).

  • Collaborate with other UX managers and UX director on UX strategy and portfolio alignment

Management responsibilities:

  • Hire and retain contract and full time UX designers

  • Mentor and coach staff

  • Establish annual goals and provide ongoing performance feedback to full time staff

  • Work with UX producers to ensure designers meet their commitments (including time, quality, and adhering to CVS values)

  • Provide resourcing estimates on projects

Required Qualifications

  • Minimum of 10 years experience in UX design

  • 5+ years of experience in team building and leadership involving direct, indirect, and non reports with proven ability to work in a matrix team environment and demonstrate thought leadership and ability to influence where no direct line of control exists

  • 5+ years of experience partnering with multiple groups (IT, Product Management, Business Analysts) to define and execute on a roadmap

Preferred Qualifications

  • Experience in medical or other highly regulated fields,

  • Experience with agile in an enterprise setting

  • Ability to collaborate with designers, strategists, managers, and technologists.

  • Ability to conceptualize, design and deliver superior customer experiences.

  • Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.

  • Ability to dive into projects at any level of definition with creativity and drive.

  • Deep knowledge of full user experience design process and ability to contribute at any level.

  • Hands on experience with wire framing and prototyping tools

Education

Bachelor's Degree in a design related field preferred

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/