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Ford Motor Company Senior Manager, Marketing Operations & Strategy, Ford Integrated Services Marcomm in Boston, Massachusetts

About Ford

Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. Today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. We are dedicated to delivering distinctive products/solutions, having an “always on” relationship (Ford+) with customers and continuously improving user experience.

The Opportunity

The IS Marketing Operations and Strategy Manager assumes a wide array of responsibilities to support the growth of Integrated Services and the development of a transformational Marketing Communications discipline. Responsibilities include the establishment of processes and measurement to drive the newly established Services marketing execution team including interfacing with numerous stakeholders, driving alignment and synergy across the IS Marcomm and business teams, designing an optimal structure and processes for efficient and effective management of the organization across individual teams and accelerating the establishment of new growth marketing capabilities internally and with vendors. The ideal candidate has experience with enabling digital transformation, process implementation and cost management with a proven ability to manage multiple stakeholders, implement strategy, communicate expertly, demonstrate resilience, and exemplify Ford+ Behaviors.

The Team/Organization

The Integrated Services Marcomm org is tasked with accelerating the Ford+ strategy to transform the company by building sustained, always-on customer relationships and capturing new, high-margin services, subscription and other digital revenue through building an effective marketing communications org to leverage DTC tactics and the scale of “Big Ford” marketing to deliver exponential YoY revenue growth for existing and emerging services businesses.

This position reports to Kendall Thaker, Director of Integrated Services Marketing who reports to Lisa Matarazzo, Chief Marketing Officer, Ford Motor Company.

This role will consider candidates who are remote/hybrid with dependency on working EST schedule and openness to travel 30-50% based on business needs.

What you’ll do:

  • GOVERNANCE : Manage efficient planning, processes, and information flows for the IS Marketing and Business teams to enable strategic decision making and uncover blind spots

  • Anticipate and accelerate planning and forecasting cycles; integrating with business and marketing partners to forecast needs and dependencies

  • Interface with Business Office teams and stakeholders to ensure timely and robust delivery of materials including pre-reviews and filings

  • Drive organizational agility through the implementation of replicable and sustainable processes facilitating best practice sharing and transparency of results

  • Manage marketing governance within Ford and with Dealer Councils, setting agenda, coordinating with presenters, facilitating the meetings to drive to decisions, and following up on actions.

  • Govern vendor relationships to ensure optimal resource utilization, bridge capability gaps and establish cost management accountability working with Agency Ops teams and vendors directly

  • Ensure clear Directly Responsible Individuals (DRI) are assigned for each area of work.

  • Work with the key stakeholders for development and management to IS integrated calendar and recurring lookaheads to identify connections and gaps.

  • Drive Transformation : Services marketing is a new discipline at Ford; this role will be critical to the establishment of a performance-based organizational mindset and operating cadence to deliver business objectives.

  • Accelerate org design and staffing needs ensuring alignment and support across org, HR and business offices for timely posting, recruiting and onboarding

  • Central point for organizational cost and resource management working with leadership and finance teams on building and structuring flexible and agile staffing and vendor models

  • Identify and execute roadmap for capability gap analysis given business objectives including vendor optimization and skill-based assessments

  • Establish departmental test and learn discipline coordinating across SMEs to ensure continuous performance improvement and tracking to L1 and L2 objectives

  • Ability to accelerate and optimize processes (including automation) through the identification and implementation of processes, programs and software applications

  • Growth : Connect key areas of transformation to communicate value creation to internal and external stakeholders

  • Develop and deliver regular reporting on impact, success stories, and ROI to the organization, Ford IS and Ford Motor company leadership teams.

  • Coordinate with Finance, CEO’s Chief of Staff, and Investor Relations teams for ongoing storytelling of value creation proof points and metrics.

  • Coordinate compelling internal business unit reviews with corporate leaders.

  • Celebrate wins and support a culture of thoughtful risk taking where appropriate

  • Culture : Improve marketing organization-wide information flows and onboarding for employees to enable change management and dissemination of resources required for success

  • Support the development of a cohesive global team ensuring all voices and perspectives are included.

  • Foster strong relationships across the broader marketing and IS business organizations to drive growth and profitability.

  • Provide ad-hoc expertise on project framework, approach, tools and organization data to other teams.

  • Drive a performance-based mindset across organization to ensure clear goal setting with ownership and accountability across all levels of the team

  • Ad Hoc Departmental projects : given rapid pace of change, resilient leader excited to take on emerging or nebulous business, operational or organizational opportunities.

You'll have…

  • Bachelor’s degree in an appropriate field of study

  • 8+ years in a services/subscription marketing role with proven experience organizing and directing multiple teams and departments

  • Executive presence with a proven ability to lead complex organization and/or operational initiatives

Even better, you'll have…

  • Master's degree in business administration or similar field

  • Deep understanding of integrated marketing and communications strategies and how they come together to provide measurable results

  • Previous experience in subscription or services marketing with track record of accountability for business outcomes

  • Superior written and verbal communication skills; strong presentation skills with ability to “tell the story”

  • Strategic ability and process-oriented mindset with emphasis on hands-on implementation and fast impact creation

  • Executive presence with a demonstrated ability to take initiative

  • Ability to use data and analytics to drive decision-making and assess ROI

  • Ability to collaboratively work in a diverse, cross-functional, and international environment

  • Proficient with data manipulation (data structuring, wrangling) and analysis

  • Strong analytical, problem solving and critical thinking skills

  • Extremely versatile, dedicated to efficient productivity

  • Proven success in a project coordination role

  • Nimble business mind with a focus on developing creative solutions

  • Strong project reporting skills, with a focus on interdepartmental communication

  • Passion for working in a fast-paced, complex global environment

  • Validated leadership skills including the ability to educate, empower, and influence others

You'll have...

Even better, you may have...

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:


This position is a leadership level 5.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.


Requisition ID : 31974