Marriott Senior Manager, Global Enterprise Insight & Strategy in Boston, Massachusetts
Job Number 22107953
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
The Senior Manager, Global Enterprise Insight & Strategy, plays a critical role as a major insight and strategy provider in support of the Consumer Operations organization and the broader enterprise. This role will support the Senior Director, Global Enterprise Insight & Strategy in developing customer insights and strategies and working with teams across the organization to address implications. The Senior Manager will leverage all technical resources available to ensure the consumer is kept at the center of key business decisions. A critical role of the Senior Manager will be to understand key questions that are being (or should be) asked by the business teams, identify the appropriate solutions and business information sources (including research, analytics, and third-party information) to answer such questions, and synthesize data and insights into actionable steps to drive the business forward. The Senior Manager will also be responsible for managing and coordinating a number of cross-functional efforts across the broader Global Enterprise Insight, Strategy, and Analytics team, including the monthly Insights Package and the quarterly Brand Health report.
The Senior Manager will demonstrate knowledge on relevant issues, products, systems, and processes, keeping up-to-date on the market, consumer trends, competitive dynamics, and emerging threats.
Education and Experience
Bachelor’s degree required, preferably in economics, business, math, or marketing
MBA highly preferred
3+ years’ experience in corporate strategy or management/strategy consulting, demonstrating progressive career growth and a pattern of exceptional performance; equivalent to a management/strategy consulting Associate
Demonstrated ability to synthesize business and consumer data from multiple sources into insights with practical application to business needs
Experience applying basic business strategy frameworks (e.g., 3 C’s, 4P’s, Porter’s 5 Forces)
Experience using a hypothesis-driven approach to answer a business question and identifying ways to test a hypothesis (can be as part of a team)
Demonstrated quantitative acumen, including ability to use Excel to conduct basic data analysis
Top-notch quantitative and analytical skills; ability to find structure, logic, and insight in complex business problems to provide meaningful conclusions
Global experience preferred
Experience working with data and analytics teams
Strong project management skills and experience balancing multiple projects or responsibilities simultaneously
Experience with B2C brands, ideally with consumer segmentation and brand positioning; understands and can articulate viewpoint from “voice of customer”
CORE WORK ACTIVITIES
Supports Enterprise Strategy
Produces synthesized insights, implications and related strategic recommendations that drive customer-centric strategy and initiative development. Continues to partner/advise business leaders as recommendations and strategies are brought to life.
Connects the dots between insight sources (research, analytics, third-party sources) and business goals to develop and communicate recommendations that inform business strategy, key recommendations, and enterprise action.
Builds thought leadership on the future state of the hospitality and travel industries, and potential impact to Marriott’s overall strategy
Enables Marriott International to move quickly by crisply framing a problem space, potential paths, and tradeoffs
Tackles hard, cross-disciplinary questions with rigor and independence, owning small projects from problem definition to final recommendation(s)
Own pieces of larger, enterprise projects, developing own workplan and hypotheses, identifying data and research to test hypotheses, and synthesizing conclusions into a compelling story
Develops basic storyboards, including Executive Summary, slide headers and data, and implications/recommendations
Effectively coordinates with extended Global Insights, Strategy, and Analytics team members, and, when needed, external vendors/suppliers to ensure that they clearly understand and deliver on work objectives in a timely, high quality, and cost-effective manner
Effectively manages multiple internal clients, projects and disciplines simultaneously
Supports Brand Insights and Brand Health program
Manages and coordinates quarterly Brand Health reports
Develops deep insights to support key brands and answer specific business questions for Brand teams, drawing on a combination of third party reports, analytics, and research
Develops strong relationships with Brand teams, understanding their business questions and proactively providing insights to support business decisions
Owns Consumer Trends Updates
Maintains an external mindset, including staying on top of consumer, competitive, and macroeconomic/geopolitical trends
Own monthly consumer Insights Package update, highlighting key trends within and outside the industry and their impact on MI
Understands and communicates insights on the impact of consumer and travel trends on our business
Delivering on the Needs of Key Stakeholders
Understands and meets the needs of key stakeholders.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Collaborates with internal partners and stakeholders to support business/initiative strategies.
Synthesizes findings from multiple sources; creates meaningful insights and clear implications for action.
Communicates concepts in a clear and persuasive manner that is easy to understand.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Demonstrates an understanding of business priorities.
Submits reports in a timely manner, ensuring delivery deadlines are met.
Promotes the documenting of project progress accurately.
Provides input and assistance to other teams regarding projects.
Managing Work, Projects, and Policies
Manages and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Provides timely, accurate, and detailed status reports as requested.
Builds strong relationships with stakeholders, team members, and vendor partners.
Confident speaker that can “sell” insights to internal stakeholders and drive adoption.
Demonstrating and Applying Discipline Knowledge
Provides technical expertise and support to persons inside and outside of the department.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Demonstrates knowledge of function-specific procedures.
Keeps up-to-date technically and applies new knowledge to job.
Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Demonstrate strong leadership and influence management skills, including the ability to challenge the status quo
Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Demonstrates working knowledge of discipline-specific systems, tools and business practices.
Is able to understand and analyze multiple sources and types of information (qualitative and quantitative) to derive insights and strategic recommendations.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.
This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
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