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VMware Senior Manager, Customer Learning Business Partner - Opportunity for Working Remotely in Boston, Massachusetts

The Worldwide Readiness, Assessment, Certification & Enablement (WWRACE) Team is focused on providing the knowledge and skills to empower successful customer business outcomes. We are looking for an experienced Senior Manager, Customer Learning Business Partner to join our dynamic WWRACE Strategy team. The elements of M&A Integration, Marketing Communications, VMware Learning & Customer-In, and Solutions Enablement are interlaced in the WWRACE Strategy Team’s work. We plan, anchor, communicate and deliver these knowledge and skills to our VMware people, customers and partners.

The Senior Manager, Customer Learning Business Partner works to ensure the customer is at the center of our efforts, with a customer-in mindset, and is the primary liaison between the VMware Learning business, and Worldwide Readiness, Assessment, Certification and Enablement (WWRACE). The Senior Manager, Customer Learning Business Partner provides VMware Learning input and visibility into the curriculum, certification and platform roadmaps for new and existing products and a conduit for WWRACE to provide updates to VMware Learning. Working closely with VMware Learning Leaders, as well as WWRACE Leadership, the Senior Manager, Customer Learning Business Partner helps support VMware Learning offerings that maximize customers’ ability to consume VMware technology. #WWRACE

Job Role and Responsibilities

The Senior Manager, Customer Learning Business Partner will be considered an extended member of both the VMware Learning and WWRACE leadership teams and will work equally with VMware Learning and WWRACE stakeholders to ensure alignment and cohesion. The role will report into the Senior Director, Strategy for WWRACE.

Ideal candidates have a demonstrated ability to focus customer-in, lead collaborative, data-driven business planning efforts and are outstanding in relationship-building & stakeholder engagement. They are entrepreneurial, enjoy working with technical teams, can easily distill which factors are important, is a self-directed learner and has a demonstrated passion for the success of our customers.

  • Trusted advisor and “one-stop-shop” for all VMware Learning and WWRACE engagements

  • Lead the alignment of service planning and readiness between WWRACE and VMware Learning. Serve as single point of accountability for curriculum, certification, platforms roadmap and strategic alignment. Manage process & stakeholders to meet corporate planning timelines and deliverables.

  • Responsible for VMware Learning/WWRACE interlock in annual planning cycles. Ensure WWRACE plans support VMware Learning goals and are achievable. Liaise with VMware Learning geo leadership to implement plans that support the GEO’s overall plan.

  • Work with WWRACE leadership to ensure sufficient resource allocations exist to support VMware Learning objectives.

  • Provides single view of WWRACE to VMware Learning and vice versa. E.g. skills and capacity; content staffing lead times; product/content issues; project escalation and resolution; etc.

  • Understand industry, market and customer requirements to drive business insights and identify opportunities for customer training evolution. Partner with VMware Learning and WWRACE to develop strategies to manage evolution required.

  • Responsible for balancing investment in cost of service/scale initiatives with market penetration goals that change throughout an offering’s lifecycle.

  • Awareness of product and solution roadmap alignment to VMware Learning from WWRACE so the teams are uniformly made aware of product/content roadmap, value proposition, issues, tips, etc.

  • Pervasive air of collaboration, partnership and trust exists between VMware Learning and WWRACE

  • Maintains high quality, aligned business plan between VMware Learning and WWRACE

  • Reporting against key business metrics (e.g. revenue, consumption, etc) is defined, produced and is “single source of truth” for both VMware Learning and WWRACE

Skills and Competencies

Required Skills:

  • Experience and knowledge of customer requirements and challenges

  • Demonstrated ability to influence across several functions to achieve results

  • Ability to create environment of collaboration and win/win for WWRACE and VMware Learning

  • Ability to drive data-based decisions and business justifications

  • Outstanding written and verbal communication skills

  • Strong presentation skills and presence in front of executive stakeholders

  • Knowledge of product lifecycle, content development process, lifecycle planning and product management, as well as certification programs and learning platforms, strongly preferred

  • Subject matter expertise in VMware Learning and WWRACE to be credible with all stakeholders

  • Ability and desire to quickly learn new technology and products

Preferred Skills:

  • Experience with online education / platform development required

  • 2+ years’ experience with Modern App and/or Cybersecurity portfolio preferred

  • Significant commercial experience with customer VMware Learning is preferred.

  • Must have high technical aptitude

  • Experience in positioning, managing and/or developing customer education programs is required.




Home Office - Anywhere in the United States

This job requisition is not eligible for employment-based immigration sponsored by VMware.

Category : Services and Consulting

Subcategory: Training and Education

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-09-02

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.