Autodesk Senior Manager, Customer Adoption in Boston, Massachusetts
Job Requisition ID #
Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.
We are seeking a seasoned Manager of the Customer Adoption team with experience in the Architectural, Engineering, Construction, and Owner (AEC-O) industry segments. You are an organization leader who is a relentless advocate for customer needs and have the desire to lead a high performing team to build product and technology awareness among customers, partners, and stakeholders together. To be successful in this role, you need to have demonstrable team management experience and be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry.
Lead a high-performing global Customer Adoption team, managing organic growth as adoption scales
Develop a best-in-class team through coaching and training based on current and anticipated demand in skills in alignment with individual career growth aspirations
Contribute improvements to the workflow and deliverables that increase the team’s efficacy to deliver outstanding customer success
Develop innovative ways to engage with customers using a variety of platforms to drive Tandem adoption/usage ensuring high customer satisfaction and success at all stages of implementation and growth
Partner closely with product managers, engineering managers, UX and other stakeholders to advocate for customer needs identified throughout the customer adoption lifecycle
Establish relationships with customers, learning and understanding their workflows to help ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
Partner and collaborate with marketing to procure, articulate, and publish customer success stories in innovative ways to various target audiences
Coordinate content development for usage internally with sales, consulting teams, and partners
BA/BS or graduate degree in Technology Management, AEC-O Industry, or similar experience in the AEC-O segments, the built asset lifecycle and BIM
3+ years’ experience managing a team of highly technical resources
Demonstrated strong leadership skills
Senior lev experience in customer-facing roles with increasing responsibility
Exemplary communication skills, both written and verbal
Ability to present and engage with both internal and external stakeholders at various organization levels
Strong analytical, problem solving, decision-making, and facilitation skills
Strong work ethic, high-quality standards, and a passion for great customer experiences
The Ideal Candidate
You get work done together; As a team leader, you easily build collaborative relationships with technical and non-technical colleagues
You enjoy working with globally distributed teams
You are diplomatic and influential and excel at negotiation and consensus-building
You are driven, eager to learn, adapt, and grow. You enjoy ideating new and improved ways of working
You are people centric; you want to help and serve our customers
You have empathy for customers, understand their pain points, and able to identify solutions
Salary Midpoint for this Position (Colorado/New York) : $154,000
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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