Panalgo Senior Engagement Manager, Health Analytic Solutions in Boston, Massachusetts
Panalgo provides software that streamlines healthcare data analytics by removing complex programming from the equation. Our Instant Health Data (IHD) platform empowers teams to generate and share trustworthy results faster, enabling more impactful decisions. We’re poised to accelerate our growth and are looking to add an exceptional Senior Engagement Manager to our team.
The Senior Engagement Manager will be responsible for establishing and managing client relationships and developing and implementing strategies for client IHD adoption and long-term growth. You’ll advise senior leadership to identify how Panalgo’s solutions will support each client with achieving their business priorities. You will be the expert when it comes to your clients and their business needs.
The Health Analytics Solutions team is at the forefront of engaging IHD’s customers, advising on implementation considerations, and collaborating on product development to ensure our customers are successful in using IHD to address all of their analytic needs.
The ideal candidate for this position will have a strong interest in healthcare and technology and excellent client relationship and people management skills. The candidate must also possess outstanding written and verbal communication skills so as to work effectively in cross-functional internal teams and communicate externally with clients. An ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism is crucial to this role at Panalgo.
Develop and implement strategies for the long-term adoption and growth of IHD and IHD-related services and identify upsell opportunities with existing clients
Manage client relationships to understand their healthcare analytic needs, including but not limited to, needs for software tools, healthcare databases, internal and external study collaboration, and advanced analytics.
Collaborate with internal teams on new development capabilities, user support, and training materials
Provide on-going support to IHD clients through providing proactive insights, training, and addressing business needs through ad hoc requests
Create reports and monitor progress on contracts; work with legal, finance, sales, and operations teams to ensure contracts are carried executed correctly.
May manage junior staff.
Demonstrated organizational, creative problem solving, and effective communication skills. Situational awareness a must.
Ability to acquire understanding of and proficiency in features, benefits, and applications of IHD.
Advanced knowledge of study design and scientific methods
General understanding of healthcare databases (e.g., claims, EHR, hospital, registry) and the pros/cons of various sources
Attention to detail and positive upbeat attitude
Entrepreneurial spirit, drive, and work ethic
Masters’ or PhD degree in relevant area (e.g., economics, health economics, epidemiology, biostatistics, management), or in place of degree, additional 2+ years of relevant experience
Minimum 7+ years of relevant experience in outcomes research, health economics, epidemiology, or consulting for life sciences companies
Minimum 5+ years of client engagement or customer service experience
Minimum 5+ years of experience working as a project manager or equivalent
Panalgo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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