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Lumen Senior Director, Sales Effectiveness - Hybrid/Remote Role in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Strategic Leader responsible for directing a team focused on optimizing the selling experience by driving process and experience improvement, quoting and sales support, IT relationship partnership, playbook development, content management, and effective communications and feedback to the sales organization and ecosystem.

The Main Responsibilities

  • Lead the strategy to develop seller & ecosystem playbooks that are tailored to specific job functions and business units

  • Develop strategy and platform that governs and manages all the sales facing content into a single source for sellers and ecosystem

  • Lead the strategy of developing a digital sales feedback loop into the Sales Enablement organization for real time seller feedback and seller experience

  • Lead the strategy and execution in reimagining the entire seller experience as we transform into a technology driven company

  • Lead the development and deployment of a cohesive communications plan to set clear expectations to sales of the sales enablement transformation initiatives

  • Lead the strategy of quoting support and daily sales support to align to the critical Enterprise seller enablement needs. Utilize KPI’s to measure team performance and identify top sales pain points and high bar issues.

  • Responsible for developing a comprehensive communications end to end management strategy while being the key communications vehicle between IT, the business units, and enterprise sales.

  • Lead the change management of sales enablement transformation initiatives. Inclusive of training, communications, and overall awareness of the change event.

  • Manages the implementation of processes as developed, devises and executes continuous process improvement methods through metrics monitoring and scorecard reporting to ensure processes are focused on our guiding principles. Provides executive leadership with client specific and enterprise-wide process implementation status, feedback and trend analysis as well as early warning indicators regarding projects at risk.

  • Lead the strategy to define operational and strategic approaches to ensure specific functional, the “how”, success and optimization by managing, sustaining, and continuously improving business processes. Collects and evaluates operational, service, and performance data to identify trends and areas for improvement.

  • Develops an in-depth understanding of Enterprise business requirements, along with current technical environment; accurately assess and make recommendations to enable transformational change.

  • Drive the creation/support of tools, templates, and other results to support best practices throughout the organization

  • Leadership: Set strategy for a team of professionals and commands an execution strategy to meet business goals as a team. Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates company's values, maintains a positive demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.

What We Look For in a Candidate

  • 12+ plus years related business experience

  • Bachelor's degree in business, marketing or related field or the equivalent in education and experience

  • Sales experience preferred

Requisition #: 266556

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.