Massachusetts Creative Jobs

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director Business Operations is responsible for supporting an entire business unit’s sales channels. This role provides visibility across senior executive’s scope of responsibility to enable better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan.

The Main Responsibilities

• Develop and refine management system to ensure visibility by consistent monitoring of the business objectives, including all key leading indicators from a financial and operational perspective

• Critical adviser to the business unit’s President and subsequent leadership team in progressing key objectives and identifying and solving challenges

• Develop instrumentation approach for the business to assess performance vs. targets, refine strategic vision and identify additional areas for improvement

• Supports the business unit’s President and operates as a member of the senior management team in developing short- and long-term plans to meet key goals and annual objectives

• Plans, organizes, implements and controls externally focused business strategies by using programs and processes to optimize current and future business performance

• Develop key messages and create presentations on behalf of senior executive by representing and communicating the priorities of leadership across the entire Lumen organization

• Provide oversight of, and creation of, linkages for cross-functional projects, initiatives, and efforts across the senior leadership team.

• Other duties as assigned.

What We Look For in a Candidate

Required

Bachelors’ degree in Business, Operations, or related field.

10+ years of related experience 5+ years management experience

Recognizable as a leader by possessing outstanding communication and interpersonal skills

Ability to quickly establish credibility and rapport with a broad set of executives and constituencies

Strong results orientation with demonstrated track record of success

Strong presentation and negotiation skills

Ability to work in a fast paced and independent environment

Ability to build and sustain high performing teams

Experience in liaising with multiple operational contacts at executive and senior management levels

High degree of adaptability Strong Excel, quantitative, and technical skills

Experience working for publicly held, US owned, global corporation

Ability to support multiple locations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

#LI-HE1

Requisition #: 337322

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

04/03/2025