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Alexion Pharmaceuticals Senior Director, Head of Internal Communications Center of Excellence in Boston, Massachusetts

This position can be remote/virtual, based anywhere in the United States and may require up to 15% travel to existing Alexion sites

Reporting to the Executive Director, Global Internal Communications, the Senior Director, Head of Internal Communications Center of Excellence will work cross-functionally with colleagues to develop and deliver strategic communication plans. This is a role requiring a high-energy professional with exceptional organizational and management skills. The ideal candidate should thrive in a fast-paced environment and possess enthusiastic interest in adding value to their team and the company on a daily basis. Successful candidates will be proactive, relationship-oriented, creative writers with proven leadership skills and executive presence.

The Senior Director is responsible for executing internal communication tactics, including the distribution, measurement and reporting efforts across all channels, and management of the Internal Communications Center of Excellence. This leader will also serve as project manager for special communications projects, point person in crisis communication, and trusted delegate. This role is a strategic advisor, always listening to different audiences, using learnings to evolve our efforts and progressive thinking to continuously make our content more compelling and engaging.

A natural coach, this leader will mentor and manage a team of writers, videographers and channel managers. Adaptability and creativity will help turn complex topics into understandable messaging and promote a sense of storytelling aligned with company initiatives and ambitions.

The Senior Director will create strategic communications campaigns, come up with innovative ways to engage employees, write communications, presentations and talking points. This leader will partner with and coach members of our executive committee and senior leaders teams on communications to their teams and to all employees while developing relationships throughout the organization. Collaboration with internal partners as needed across functions (External Communications, Legal, etc.) and global offices will be key.

The role requires an individual who can think creatively, act strategically and has the ability and executive experience to motivate and influence across all levels of the global Alexion organization. This leader in this role will be a strong representative of global communication capability, able to both give strong communication recommendations and also be a strong partner and creator.

It will be important for this leader to understand the biopharma landscape and to help “bring the outside in” to provide context around Alexion’s key business and people priorities at any given time.

At Alexion, we aspire to be the most rewarding company to work for and the Senior Director will help us get there by ensuring that leaders and teams alike are inspired, aligned and activated to achieve our aspiration, strategy, objectives and live our cultural values. In addition, the Senior Director will equip and empower leaders to have the communications tools they need to share information and solicit valuable input in support of company objectives.

This is a strategic role with high-profile visibility calling for candidates with informed, experienced points of view and an ability to effectively manage a team and execute, both as a leader and as an individual contributor.

Key Responsibilities

  • Lead the development and execution of strategic, organization-wide, high-profile integrated communications plans/campaigns/initiatives designed to connect colleagues to Alexion’s strategy, vision, priorities, and culture.

  • Advise and influence senior executives and functional leaders on strategic communications messaging, channels, and delivery style; provide input into key strategic initiatives for functions, departments and large sites.

  • Manage and mentor the Communications Center of Excellence to build capabilities for growth.

  • Manage agency, and related vendors to ensure value-for-money – including development of budget and budget priorities for the team.

  • Develop and define key messages and ensure clear and consistent delivery.

  • Step into a crisis and quickly turn around clear and thoughtful communications.

  • Evolve our internal communications infrastructure as we continue to move to a more digital engagement model. Understanding business and employee needs and developing the right tools and channels to support engagement, awareness and collaboration at all levels.

  • Manage and provide strategic vision for the internal comms team, ensuring alignment and cohesion among written communications and events.

  • Leverage data / sentiment to help guide our communication strategy, effectiveness and reach, and link to employee engagement and listening feedback.

  • Build strong relationships with key stakeholders and regional leads, define their communication requirements, and provide them with strategic advice and counsel.

  • Work across the business to elevate the purpose and role of strategic communications and engagement across the organization building strong partnerships and serving as a trusted advisor for senior business leaders.

  • Support large-scale change initiatives including organizational redesign, technology implementations and process optimization.

  • Aligning the communication teams to a strategic editorial calendar, roadmap and drive measurable outcomes that are coordinated with the global communications plan.

  • Cultivating a team culture of trust, engagement and development where ideas are heard, and everyone is included.

  • Working with senior executives and team members with the creativity and skills to activate our leaders to discover and share important and inspiring narratives.

  • Finding the “yes” in the “no” while implementing a prioritized messaging approach so colleagues understand what’s most important.

Minimum Requirements

The successful candidate will be an accomplished communications professional with a minimum of 15 years of experience in communications or a related field. The ideal candidate embodies these attributes and possesses these skills:

  • Significant experience as an internal communications expert with strong presentation skills and a demonstrated ability to provide counsel to senior leaders in addition to strong individual communication skills.

  • Experience working closely in a senior capacity with executives in a public company.

  • An effective communicator with the proven ability to collaborate across business lines and regions in a matrix organization.

  • Experience leading high-performing teams during times of both stability and change.

  • Experience with HR, business, and change management communications to employees at multiple levels.

  • Excellent writing skills and strong attention to detail. Able to simplify complex topics into relatable narrative.

  • Ability to act as both exceptional individual contributor and the ability to lead cross functional teams, often which do not directly report to the role.

  • Experience working in the biotech/pharma industry, with a thorough understanding of complexities that come with operating in a global pharmaceuticals organization.

  • Demonstrated success in driving employee engagement and communications programs that energize employees and build company pride.

  • Experience in successfully developing and managing live events.

  • Strong project management and organizational skills and ability to meet deadlines.

  • Able to independently structure and manage workflow and priorities, under tight timelines and with competing priorities.

  • Executive presence and confidence to provide recommendations.

  • Innovative approach and continuous drive to improve the work product and processes.

  • Able to build strong internal networks and develop relationships.


  • Bachelor’s degree


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Some opportunities happen only once in a lifetime - like a job where you have the extraordinary opportunity to change lives. At Alexion, such opportunities arise through our unwavering mission to serve patients and families affected by rare diseases. These patients are our guiding star, and we act with integrity, urgency, and discipline because we know their lives are at stake.

Alexion is a global biopharmaceutical company focused on serving patients and families affected by rare diseases and devastating conditions through the discovery, development and commercialization of life-changing medicines. As a leader in rare diseases for more than 25 years, Alexion has developed and commercializes two approved complement inhibitors to treat patients with paroxysmal nocturnal hemoglobinuria (PNH) and atypical hemolytic uremic syndrome (aHUS), as well as the first and only approved complement inhibitor to treat anti-acetylcholine receptor (AchR) antibody-positive generalized myasthenia gravis (gMG) and neuromyelitis optica spectrum disorder (NMOSD). Alexion also has two highly innovative enzyme replacement therapies for patients with life-threatening and ultra-rare metabolic disorders, hypophosphatasia (HPP) and lysosomal acid lipase deficiency (LAL-D) as well as the first and only approved Factor Xa inhibitor reversal agent. In addition, the company is developing several mid-to-late-stage therapies, including a copper-binding agent for Wilson disease, an anti-neonatal Fc receptor (FcRn) antibody for rare Immunoglobulin G (IgG)-mediated diseases and an oral Factor D inhibitor as well as several early-stage therapies, including one for light chain (AL) amyloidosis, a second oral Factor D inhibitor and a third complement inhibitor. Alexion focuses its research efforts on novel molecules and targets in the complement cascade and its development efforts on the core therapeutic areas of hematology, nephrology, neurology, metabolic disorders and cardiology. Headquartered in Boston, Massachusetts, Alexion has offices around the globe and serves patients in more than 50 countries. Further information about Alexion can be found at:

As a leading employer in our industry, Alexion is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more.