Wolters Kluwer Sales Channel & Affiliate Manager in Boston, Massachusetts
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
The Sales Channel & Affiliate Manager expands the WK brand and increases WK revenue by developing, executing, and managing CT’s business licensing partnership program. The candidate will be responsible for sourcing, contracting, and nurturing strategic relationships that fit within the framework of the partnership program. The candidate will be both a strategic and hands-on manager, maintaining high-level relationships and actively managing the day-to-day needs of partners. Strategic partners may be resellers, referral partners, joint marketing partners, and other indirect channel partners that help CT achieve its business licensing growth objectives.
Essential Duties and Responsibilities
Design, develop, and execute the CT business license partnership program
Define and implement the strategy for BL channel sales in collaboration with the Head of Business Licensing
Define all elements of the partner program including partnership types, integration options, terms and conditions, service offerings, pricing and any other elements required to support ongoing partner program success
Work with the CT business license fulfillment leadership team to ‘operationalize’ the program
Work with the Head of Business Licensing to develop, track and report on partner program success metrics (KPIs)
Work with CT Marketing to launch and promote the program using an omni-channel approach
Source, sign, and actively manage CT BL partnerships
Identify and actively source prospective partners that fit CT’s BL partner program
Develop a robust pipeline of prospective partners and achieve quarterly new partner acquisition goals.
Help facilitate the onboarding of new partners
Independently manage partner relationships, acting as the primary point of contact for all partner needs, including training, sales, and issue resolution, among others
Define and implement partner engagement strategies to achieve revenue, product penetration, and satisfaction goals.
Foster a culture of continuous improvement with partners to optimize service deliver and improve partner effectiveness over time.
Manage the partner experience, including all communications, events, and activities.
Provide clear, consistent, and timely communication to all partners.
Serve as the internal BL partner champion and share best practices
Be the chief BL partner advocate within CT and provide an outside-in partner perspective in cross-functional BL meetings
Work with cross-functional teams to identify and prioritize partner needs and provide appropriate support, resources, and tools.
Share your knowledge internally by communicating the nuances of partner relationships to the CT Business License team.
Collaborate with CT sales and marketing teams to share best practices, leverage each team’s resources, and maximize revenue and brand exposure from partnerships.
Education: Minimum Bachelor's degree, or equivalent
Experience: 3-7+ years of experience in channel sales or strategic partnership management is required
Other knowledge, shills, abilities, or certifications:
Ability to work independently, handle pressure, multi-task and prioritize work at all times
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast-paced and deadline driven environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Proficiency with Salesforce.com a plus
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Superb time management skills
Ability to maintain a customer centric focus and work ethic at all times
Excellent project management skills
- Up to 15% domestic travel may be required
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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