Job Information
Publicis Groupe Sales and Client Solutions Strategist in Boston, Massachusetts
Overview
How You’ll Make an Impact
Our company is looking for a Hybrid Client Solutions Manager / Sales Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role is to partner with CPG brands to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs. This unique role allows this candidate to both sell to their CPG clients in addition to executing all campaigns sold in.
What You’ll Achieve
Generate revenue and strive to exceed target quota
Utilize existing networks & intelligence tools to identify & contact prospective brand and agency contacts
Offer smart client research, trends & ideas (i.e. valid business reasons) to drive interest & cultivate relationships
Dissect each brand organization to uncover different rivers of funding (shopper marketing, brand, ecommerce, national media agency) with the intent to simultaneously unlock and elevate each relationship
Own a room (even virtually) – present dynamically and instill confidence to challenge our clients in a kind, smart and creative way to ensure we are doing what is best for both businesses long-term
Analyze campaign performance statistics and recommend performance enhancements
Collaborate with internal teams (account management, ad operations, creative, analytics, development) to ensure a seamless experience for both the retailer & suppliers
Communicate with retailer teams (Category Managers & Vendor Marketing) regarding “VIP” account outreach, pipeline, messaging + SKU prioritization, URL confirmation, etc.
Track outreach & sales activity pipeline using CRM tool, Salesforce
Provide world class service to clients, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner
Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
Manage escalations as a top and strategic priority
Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables
Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
Manage asset collection with Client
Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
Review and finalize campaign completion reports
Challenge yourself to become an expert in digital media channels for maximum impact – including display, mobile, search, social and online video, among others
Who You Are
What You’ll Bring With you:
5+ years of account management, client success, ad operations, analytics and/or sales experience
Excellent interpersonal communication skills
Solution oriented mindset / Analytical thinker
Technical aptitude and the ability to pick up new technology quickly
Efficient time management skills – able to sustain timeline management and campaign deliverables
Strong organizational skills
Proven thought leader in strategic planning and operational efficiencies
Ability to work under pressure and adapt quickly to adverse situations
Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
Working knowledge of retail, ecommerce, and digital industry
Experience in with planning/CRM platforms (Preferably Salesforce, Placements. Io)
Problem-solver with investigative skills
Why you might stand out from other talent:
BA/BS degree or equivalent
Additional Information
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge: Flexible time off (FTO), 14 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
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