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Wayfair Returns Monetization Program Manager - Remote Optional in Boston, Massachusetts

<p><strong>Returns Monetization Program Manager</strong></p>

<p><span style="font-weight: 400;">Wayfair continues to build industry-shaping infrastructure and capabilities in Operations to fuel growth and delight our customers. As part of this journey, we are seeking bright, curious, and high-energy project managers to execute strategic initiatives that propel Wayfair from $7B to $10B in sales and beyond.</span></p>

<p><span style="font-weight: 400;">Returns and Incident Resolutions is a key priority for our business where we work to drive cost and customer satisfaction improvements end-to-end in the return experience. We know customers don’t always love the product they receive. When they want to make a return, our goal is to make the experience worry-free and affordable in order to contribute to the company’s growth trajectory and overall profitability. We are especially focused on maximizing resale potential on returned products in an operationally efficient and scalable way. These challenges are broad, business critical, technically complex and highly cross-functional.&nbsp;&nbsp;&nbsp;</span></p>

<p><span style="font-weight: 400;">We are looking for a data-driven, impact-oriented, and intellectually curious Program/Project Manager to join our Returns and Recovery team and lead our Liquidations program. The ideal candidate brings structured and logical planning, excellent communication skills, fluency in quantitative metrics and analysis, and a strong track record of cross functional team leadership to the role.</span></p>

<p><span style="font-weight: 400;">We welcome applications from diverse backgrounds and experiences (e.g., corporate, professional services, consulting, operations, analytics) in eCommerce and beyond.</span></p>

<p><strong>What You’ll Do</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with senior leaders &amp; field operations across Wayfair to continually identify data-driven opportunities, build cross-functional buy-in and commitment and deliver on innovative solutions to challenging operational problems</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Apply structured planning approach to lead initiatives and evaluate progress, ensuring commitments are met and expected results are realized</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Identify program optimization opportunities working with cross-functional stakeholders from warehousing partners to engineering partners to understand value and project manage implementations</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Execute on various daily, weekly, and monthly tasks that are crucial to the advancement of the project, including scoping, executing pilot programs, analyzing results, and adjusting program strategy as needed</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Manage the support team responsible for the daily execution of our liquidations program including training, thoughtful delegation to ensure utilization, supporting issues/escalations, and ensuring quality of output.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Support our donations programs by managing execution of donations throughout our network</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain relationships with liquidation buyer base and partners including developing new buyer relationships and driving performance discussions with existing buyers/partners</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Trailer pool and carrier management; build expertise in the transportation industry to support programs through a variety of warehousing options for product (i.e cross-docking, live loads, etc).</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Build relationships with operational partners (may require some travel to Wayfair warehouse operations)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Quickly identify, communicate, and mitigate risks and roadblocks</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with analysts to build and maintain KPI reporting and own understanding of performance trends and opportunity areas within the Returns business unit</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Own forecast and planning process for program</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Support ad hoc liquidation needs across our buildings including one-time or non-standard liquidation buys</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Be great to work with! We seek candidates with a positive attitude, collaborative spirit, passion for solving problems, and a sense of humor</span></li>


<p><strong>What You’ll Need</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">3-4 years of professional experience</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A track record of taking on big challenges and delivering despite obstacles, limited resources, or landscape ambiguity</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong project management &amp; structured thinking skills</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Distinctive problem-solving skills and interest in data/analytics – able to draw insights from data and translate insights into actionable solutions</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong oral and written communication skills, demonstrated senior presence</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Clear track record of working effectively in cross-functional team situations</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An ability to hit the ground running – a confident, entrepreneurial self-starter</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with a physical operation preferred</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>