Massachusetts Creative Jobs

MassHire Job Quest Logo

Job Information

Salesforce.com, Inc Renewals Manager / Senior Renewals Manager in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Do you have experience owning and carrying out a large portfolio of renewal contracts in an assigned territory? Are you results driven? If so, this is the right fit for you! We have exciting opportunities for Renewal Managers / Senior Renewals Managers to join our innovative Renewals team at Salesforce!

In this role as Renewals Manager / Senior Renewals Manager, you will be responsible for crafting strategic partnerships with internal partners such as the Sales and Customer Success & Growth (CSG) organizations to secure every renewal. You will also drive team success by minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing on findings/insights back to the business.

Responsibilities:

  • Develop and implement win/win negotiation strategies for small, medium, and large account contract renewals that increase contract value, while protecting and improving customer trust

  • Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions

  • Own, drive, and lead the renewals process in collaboration with the account team to improve account growth opportunities

  • Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies

  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to timely closures

  • Accurately maintain and update a rolling 120 day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies

  • Follow and implement the best standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting

  • Embrace new initiatives and programs pro-actively and act as a subject matter professional/mentor to other members of the team

  • Achieve financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

Required Skills/Experience:

  • 5-7+ years proven ability in a Sales, Operations, or Account Management capacity

  • Bachelor's degree or equivalent experience

  • Strong process and customer management skills, financial acuity, and adherence to policies

  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies

Desired Skills/Experience:

  • Knowledge of salesforce.com product and platform features and capabilities;

  • Experience negotiating complex multi-year services contracts;

  • Experience with enterprise CRM or customer service applications, particularly salesforce.com

  • Ability to run transactions through different stages using technology

  • Willingness and desire to seek additional tasks or pilot projects that are useful to the department and/or organization

F or Colorado-based roles: Minimum annual salary of $101,300. You may also be entitled to receive bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: http://https://salesforcebenefits.com/us/candidate.html .

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers