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Seniorlink/Caregiver Homes Relationship Manager in Boston, Massachusetts

Reporting to the Vice President, Client Services, the Relationship Manager is responsible for cultivating and growing client relationships to expand our services across geographies and business lines. This individual will manage external client relationships with senior stakeholders, functional leaders and care managers at the corporate and state level. This individual will have experience establishing relationships and selling across health care product lines including Medicaid, Medicare, Duals, D-SNP, and Commercial. The Relationship Manager will be an evangelist for the power of Caregiver support and engagement in improving Payer outcomes. In collaboration with senior leadership, this individual will also develop client proposals and work with clients and internal stakeholders to solidify contracts. This role requires consultative expertise working with payers in the healthcare industry and the ability to manage complex matrixed client relationships.

  • Establish and cultivate strong relationships with client partners at all levels of the organization to expand our services across geographies and business lines

  • Develop a deep understanding of client needs and connect them to Seniorlink’s product offerings, ensuring their overall satisfaction with our services

  • Build and execute client expansion strategies with clear quarterly targets and tactics to achieve

  • Handle the day-to-day business management for each client partner, including but not limited to, quarterly business reviews, program performance reviews, issue resolution and building business plans

  • Generate referrals for our programs to grow the business, ensuring executive alignment and communication; Analyze growth and referral trends to identify opportunities within client portfolio

  • Partner with Seniorlink Marketing, Clinical, Technology teams to share market insights and influence Seniorlink’s products and messaging strategy

  • Leverage sales, marketing and CRM to ensure efficient and consistent operations across clients

  • Keep informed of industry trends and opportunities for caregiver programs

  • Perform other duties as assigned

  • 7+ years of experience in account management, program management, consulting, sales or marketing, preferably in healthcare

  • Bachelor’s degree in business, marketing, communications, sales and/or health care or equivalent work experience

  • Experience working in a managed care environment

  • Strong consultative skills, proven ability to understand complex client needs and present compelling solutions/approaches

  • Excellent presentation skills, consistent approach and follow up, planning and business acumen, great rapport and relationship building skills

  • Proven ability to think strategically while managing multiple client account plans in a fast-paced matrixed environment

  • Ability to travel based on business needs required; Estimated at 30%

  • Tech savvy with ability to work with mobile devices and web-based applications, CRMs and Microsoft Office

  • Experience consulting with senior leaders across technology and clinical organizations; existing relationships with healthcare leaders across the healthcare industry a plus.

Seniorlink is a tech-enabled care management company dedicated to supporting family caregivers who help to keep care at home. Seniorlink combines Vela, the company’s proprietary care collaboration app, with evidence-based clinical protocols and the human touch of dedicated care teams that work in partnership with family caregivers. Seniorlink's care management solutions lead to improved outcomes, cost savings and improved consumer engagement and satisfaction for health plans and providers.

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Seniorlink is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Seniorlink strives to create experiences that are accessible and welcoming to everyone, including making and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

ID: 2022-3846

External Company Name: Seniorlink, Inc.

Street: 120 St. James Avenue