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Fiserv Relationship Management, DNA- Credit Union in Boston, Massachusetts

Relationship Manager, DNA- Credit Union

A Relationship Manager is accountable for creating, expanding, retaining, elevating and managing the strategic relationship between the DNA client and Fiserv. A Relationship Manager has ultimate accountability for overall revenue, sales, delivery and client satisfaction.

Job Description/Responsibilities:

• Develops a strong understanding of the client that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision makers, etc.

• Builds, enhances and executes the long term client relationships and communication at the C-level, with other key executives, key decision makers and influencers and acts as a trusted advisor to senior executives within the client organization

• Defines and sets the overall strategic direction, functions as a thought leader and strategic business partner with the client and provides feedback to the Issuer and Relationship Management leadership team

• Responsible for orchestrating the deployment of corporate-wide resources to provide comprehensive solutions, thought leadership and services to this named enterprise account

• Sell add-on Issuer products and services and manage those opportunities through to close and implementation

• Clients will leverage the Issuer Relationship Manager as an operational point of escalation when appropriate

• Qualifies client specific enterprise opportunities and develops pipeline jointly with the Solution Sales Specialists

• Helps to win new business, with high level relationships, sales and negotiation skills and client oriented communications

• Builds cooperation and collaboration with the Fiserv business units to realize revenue growth, client value and satisfaction

• Conduct regular cadence of communication with the client at all levels and disciplines by effectively articulating the overall Fiserv value proposition.

• Analyzes and keeps abreast of significant market changes (trends, issues, M&A activity, and corporate developments) that would be valuable information to the client and that mitigates and manages risk to Fiserv and the client

• Manages, measures and accurately predicts financial outcomes

• Drives Delivery Service Excellence

• You will continually illustrate the value of the Fiserv partnership by providing measurement data such as ROIs and program performance updates

• You will demonstrate your skills in strong C-suite and operational level relationship building and the ability to link our value proposition to client goals

• Ensure proactive accountability to the client leading to enhanced client experience and retention. Be able to elevate and bring to closure client issues quickly and effectively with a sense of urgency

• Must be able to work in a virtual team environment to coordinate the appropriate resources to meet varying client requirements including product specialists, solution consultants and service sales to generate new business opportunities and greater share of wallet. Collaborate across the organization to ensure client needs are being met

Basic Qualifications for Consideration:

• 8 years of deep Financial Services/Banking

• 8 years of experience managing a P&L

• 8 years of experience structuring and consulting on large bundled deals in the technology industry

• Thorough understanding of large Financial Institutions, including Issuing experience, and comprehension of other key banking functions

• 8 years delivery, sales and account management experience

• Experience working for a technology Product or Services company

• A history of meeting/exceeding financial commitments

• Experience working in a large, matrix organization with hundreds of products/services

Education Required:

• Bachelor’s degree required/Master’s degree preferred

Travel Requirement:

• Domestic travel required- 50%

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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