Salesforce.com, Inc Regional Vice President, Service Cloud - Media & Communications in Boston, Massachusetts
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As a Sales Leader within the Service Cloud team, you will be responsible for managing a team of Account Executives selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. Your teams will work in partnership with the existing account owners to help our customers create iconic service experiences. The Account Executives will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise.
As a Sales Leader you will be managing and developing a team of Account Executives. You will participate and lead in client and prospect meetings as well as work cross-functionally with stakeholders and corporate resources as required. You will be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on sales process. In this role you will report on sales activity and forecast to senior sales management.
The teams you lead here at Salesforce will directly impact the growth of our overall organization. You will be masterful in client engagement and impact how your customers do business in an ever-changing environment. You will coach your team to develop in their careers, and inspire your team to do the best work of their life.
Provide support and guidance to direct reports by participating and leading in client and prospect meetings or engaging other corporate resources as required
Development of a winning team, including recruiting, hiring and training
Coaching direct reports on strategies to drive sales wins
Accurate reporting on sales activity and forecasting to senior sales management
Consistent monitoring of the sales activity of the team, and tracking of results
Actively leading and monitoring demand generation activities
Leading initiatives to drive customer awareness and engagement
Develop and execute successful sales campaigns
Engaging at C-level in enterprise customer organizations
Capable of successfully managing significant client escalations and issues
Develop required Corporate relationships and Executive engagement to support success
Depending on the segment, the years of experience and skillset needed to be successful will vary from 2+ yrs of sales leadership experience managing a team of seven or more quota carrying sales people. In addition, a bachelor's degree is strongly preferred.
Proven successful experience in leading Account Executives
Proven ability to create high performing teams and lead them to success
Experience selling contact center and customer service solution
Excellent presentation and executive engagement skills
Excellent negotiation skills
A self-starter that can thrive in a fast paced environment
Across all Sales Leaders, we are looking for the following attributes:
Strong leadership capabilities
Experience in sales coaching and mentoring
Ability to operate effectively in a fast-paced, team environment
Has a strong drive for results
Strong engagement and communication skills
Consultative selling experience
Can collaborate and influence in a “win as a team” environment
Is a trusted advisor to the customers and colleagues
Strong business acumen
Prior experience working within the Software/Infrastructure/Platform (SaaS, IaaS, PaaS) space
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