Realogy Holdings Corporation Referral Manager - Remote in Boston, Massachusetts
Referral Manager - Remote
Referral Manager - Remote
The Manager of Referrals acts as a liaison between the Brand and various affiliates and RBG brokerage offices. This position is responsible for managing and delivering effective communication to all parties throughout the life cycle of the referral. This role is extremely critical in the success of converting these leads while ensuring the highest level of service is delivered to our affiliates, agents and clients.
This position’s key responsibilities include, but are not limited to the following:
Manages the global referral database and application. Works with Realogy application and design team and vendor with regards to resolving system issues and managing functionality and system upgrades.
Works with RBG managers and agents as well as RFG relocation directors and is the primary contact with Cartus.
Leads system user training initiatives. Designs training materials and execute training sessions.
Creates and leads referral strategy to achieve brand goals of broker, agent and client attraction, engagement and retention and to increase referral opportunities.
Whether it is a listing or buyer referral, receives and reviews all pertinent information and instructions regarding the client, geography, type of listing or desired listing and information to identify the appropriate servicing brokerage office and creates a profiles of the ideal agent to assist.
Reaches out to appropriate servicing brokerage office to verbally discuss client needs and share any specific instruction.
Ensures referrals are tracked.
Obtains regular status updates for each referral and provide the appropriate SLT member(s) with updates when necessary.
Monitors communication between referral and servicing brokerage offices and helps resolve issues when necessary. Escalates issues to appropriate leaders when necessary.
Provides analytics and presentations on referral trends and types.
Collaborates with the marketing team to create marketing strategies and materials to help promote referrals among SIR offices.
Liaise with Sotheby’s Auction on incoming RE referrals from Auction and on outgoing consignment referrals to Auction.
Bachelor’s Degree or equivalent in marketing, sales, business administration or equivalent.
Three or more years of experience in a customer-centric business environment. Proven track record of providing exceptional customer experiences.
Three or more years of experience in the Real Estate industry preferred.
Proficiency in Microsoft Office: Word, Excel and Outlook.
Ability to work well under pressure with excellent organizational skills and attention to detail.
Ability to interact successfully with both internal and external customers at all levels.
Professional communication skills, both verbal and written.
Creative problem-solving skills.
Language skills: Bi-Lingual to multi-lingual skills are a plus.
Sothebys International Realty
Realogy Holdings Corp. at http://www.realogy.com/ (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate at https://www.bhgre.com/ , Century 21® at https://www.century21.com/ , Coldwell Banker® at https://www.coldwellbanker.com/ , Coldwell Banker Commercial® at https://www.cbcworldwide.com/ , Corcoran® at https://www.corcoran.com/ , ERA® at https://www.era.com/ , Sotheby's International Realty® at https://www.sothebysrealty.com/eng . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of the World’s Most Ethical Companies , Realogy has also been designated a Great Place to Work at https://www.realogy.com/news/2019/05/28/realogy-earns-great-place-to-work-designation-for-second-consecutive-year and one of Forbes’ Best Employers for Diversity at https://www.realogy.com/news/2020/01/21/realogy-named-to-forbes-2020-best-employers-for-diversity-list . Realogy is headquartered in Madison, New Jersey.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
Sotheby's International Realty was founded in 1976 as a real estate service for discerning clients of the Sotheby's auction house. Today, the company's global footprint spans 1,000 offices located in 72 countries and territories worldwide, including 45 company-owned brokerage offices in key metropolitan and resort markets. In February 2004, Realogy entered into a long-term strategic alliance with Sotheby's, the operator of the auction house. The agreement provided for the licensing of the Sotheby's International Realty name and the development of a franchise system. The franchise system is comprised of an affiliate network, where each office is independently owned and operated. Sotheby's International Realty supports its affiliates and agents with a host of operational, marketing, recruiting, educational and business development resources. Affiliates and agents also benefit from an association with the venerable Sotheby's auction house, established in 1744. For more information, visit www.sothebysrealty.com .
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Realogy Holdings Corporation
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