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Skyword Public Relations, Freelance Talent Manager in Boston, Massachusetts

About Skyword:

Skyword moves brands ? and their content ? forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients? content marketing programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Washington DC and Pittsburg PA.

Skyword is looking for a PR/ Freelancer Manager, or as we call it internally, a Community Manager to identify awesome freelance writers and creatives, match them to exciting brands looking to tell compelling stories, and nurture and develop the contributors? skills throughout their engagement with Skyword. We?re looking for someone who can ensure a rewarding and positive experience for contributors, and help make Skyword the destination of choice for freelance writers and creatives who want to team up with the world?s best brands to tell great stories.

The ideal candidate is more than just a recruiter. Our Community Managers are brand stewards, serving as the public face and primary point of contact for the majority of the writers and creatives in our talent pool. They manage social media accounts, write regular community newsletters, respond to support requests, and collect feedback from contributors so that Skyword can continuously improve. We are a small, agile team within a small, fast-growing company. We?re looking for someone who?s going to approach their work with passion, question the status quo, and help us continue to grow globally.

If you?ve worked in global creator outreach, creative recruitment, or the management of bloggers, journalists, professional authors, subject matter experts, photographers, videographers, graphic designers, and other creative communities, this position is for you. The qualified applicant is an energetic self-starter and creative problem solver who isn?t afraid to push boundaries and think outside the box.

This role is located in downtown Boston. Local candidates will be given hiring preference, relocation assistance is not available.

Primary Duties:

Define, manage, and maintain the total community member experience for Skyword contributors, including all communication plans, from initial identification and outreach to engagement and development

  • Act as an advocate for the Skyword community of writers and creatives

  • Assess prospective contributor profiles for quality of work and relevance to client need

  • Manage, update, and improve community management team process and best practices

  • Maintain FAQs and training tools for use by the contributor community and internal partners

  • Communicate directly with writers and creatives through event planning, person-to-person conversations, social media channels, regular newsletters, and NPS surveys to build strong relationships, enable continuous improvement, and reveal opportunities for growth within the community

  • Network with potential and existing contributors around the world through social media, forums, and in-person events

  • Continue to build Skyword?s diverse network of influential contributors

  • Educate contributors about the benefits of Skyword?s publishing platform and array of opportunities

  • Execute marketing efforts such as newsletters, events, webinars, social media management, and other engagement efforts to help grow Skyword?s community and ensure a consistent, positive, and rewarding experience

  • Simultaneously manage numerous recruitment and marketing projects with tight deadlines

  • Provide roll-up reporting to senior staff

Experience and Skills:

  • BA/BS Communications, Marketing, Public Relations, Journalism, or other relevant field

  • Five or more years in a similar or relevant role

  • Experience developing and managing outreach and community management best practices

  • Experience making and nurturing relationships within creative communities

  • Basic familiarity with Adobe Spark, html, Buffer, Tweetdeck, Chamaileon, and Mailchimp

  • Experience leveraging social media in a professional setting

  • Exceptional written and oral communication skills - multilingual fluency preferred

  • Strong organizational and time management skills

Other Qualities We Look For:

  • An active social media presence on platforms such as Twitter and LinkedIn

  • A ferocious appetite for great storytelling and creativity

  • An ability to recognize and assess high-quality content

  • A team player who can also act autonomously and motivate herself/himself and others

  • An ability to think strategically and identify and resolve problems

  • Common sense, integrity, confidence, positivity, and a can-do attitude!

Compensation and Benefits:

Competitive salary; medical; dental, life, and disability insurance plans; three weeks paid vacation; 11 paid holidays, and an open, friendly working environment.

Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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