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Salesforce.com, Inc Program Manager, Technology Communications & Readiness in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program/Project Management

Job Details

The Technology, Marketing & Products division of Salesforce loves helping customers take their businesses to new levels of success. That wouldn’t be possible, however, without the customer-facing Technology Communications & Readiness team, or simply, TCR.

Think you have what it takes to be a member of the TCR team? Take this simple survey:

  • Do you like helping people get ready for change?

  • Do you have a passion for communications?

  • Are you willing to take risks and learn from your mistakes?

  • Do you like jobs that challenge you and push you to do the best work of your career?

  • Would you like to work on a team that’s considered the best in its field?

If you answered ‘Yes’ to these questions, then read on!

TCR is looking for a Program Manager who can build comprehensive customer advocacy and communications programs that make a difference and embrace our culture of trust, transparency, and agility. We want your work to be relevant, captivating, innovative, and creative. You’ll have the opportunity to bring all your skills to bear as you drive initiatives that help Salesforce customers successfully prepare for upcoming technology changes. We want someone who can knock our socks off!

If you’re a high-energy individual who is passionate about communications, willing to take creative risks, can adapt to fast-changing priorities, and knows how to “speak geek” then we want to talk to you!

Our perfect someone should be able to:

  • Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success

  • Take risks. Be bold. Push new ideas.

  • Be the customer’s eyes and ears during internal planning sessions and ruthlessly represent their interests and concerns

  • Ask the tough questions. Take informed stands.

  • Defend the customer experience above all else

  • Execute end-to-end communications for all types of technology changes, including content development and editing, approvals, and scheduling

  • Take complex technical concepts and translate them into “business-speak”

  • Flaunt your creative problem-solving skills

  • Wow us with your ability to create, track, and report on your success metrics

It would also be great if you had:

  • 6–8 years of experience in the areas of customer service/support or customer communications as well as program/project management

  • Bachelor’s degree in Communications, Marketing, or other related area

  • Strong writing capabilities that inspire action

  • Excellent verbal skills

  • Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority

  • Ability to empathize with the customer’s need for in-depth and prescriptive guidance on how to manage a technical change, and obtain this level of detail from technology owners

  • Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, and customer relationship management principles

  • Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for customers

  • Demonstrated collaboration skills in a cross-functional environment

  • An all-for-one, one-for-all Musketeers philosophy

  • Proven track record of excelling in a fast-paced environment with tight turnarounds and changing priorities

  • Excruciating attention to detail (can you spot the difference between a dash and an en or em dash?) and dogged perseverance to meeting deadlines

  • Solid presentation development skills and PowerPoint prowess

  • Excellent organizational, interpersonal, and relationship-building skills

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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