Salesforce.com, Inc Program Manager, Technology Communications & Readiness in Boston, Massachusetts
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The Technology, Marketing & Products division of Salesforce loves helping customers take their businesses to new levels of success. That wouldn’t be possible, however, without the customer-facing Technology Communications & Readiness team, or simply, TCR.
Think you have what it takes to be a member of the TCR team? Take this simple survey:
Do you like helping people get ready for change?
Do you have a passion for communications?
Are you willing to take risks and learn from your mistakes?
Do you like jobs that challenge you and push you to do the best work of your career?
Would you like to work on a team that’s considered the best in its field?
If you answered ‘Yes’ to these questions, then read on!
TCR is looking for a Program Manager who can build comprehensive customer advocacy and communications programs that make a difference and embrace our culture of trust, transparency, and agility. We want your work to be relevant, captivating, innovative, and creative. You’ll have the opportunity to bring all your skills to bear as you drive initiatives that help Salesforce customers successfully prepare for upcoming technology changes. We want someone who can knock our socks off!
If you’re a high-energy individual who is passionate about communications, willing to take creative risks, can adapt to fast-changing priorities, and knows how to “speak geek” then we want to talk to you!
Our perfect someone should be able to:
Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success
Take risks. Be bold. Push new ideas.
Be the customer’s eyes and ears during internal planning sessions and ruthlessly represent their interests and concerns
Ask the tough questions. Take informed stands.
Defend the customer experience above all else
Execute end-to-end communications for all types of technology changes, including content development and editing, approvals, and scheduling
Take complex technical concepts and translate them into “business-speak”
Flaunt your creative problem-solving skills
Wow us with your ability to create, track, and report on your success metrics
It would also be great if you had:
6–8 years of experience in the areas of customer service/support or customer communications as well as program/project management
Bachelor’s degree in Communications, Marketing, or other related area
Strong writing capabilities that inspire action
Excellent verbal skills
Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority
Ability to empathize with the customer’s need for in-depth and prescriptive guidance on how to manage a technical change, and obtain this level of detail from technology owners
Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, and customer relationship management principles
Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for customers
Demonstrated collaboration skills in a cross-functional environment
An all-for-one, one-for-all Musketeers philosophy
Proven track record of excelling in a fast-paced environment with tight turnarounds and changing priorities
Excruciating attention to detail (can you spot the difference between a dash and an en or em dash?) and dogged perseverance to meeting deadlines
Solid presentation development skills and PowerPoint prowess
Excellent organizational, interpersonal, and relationship-building skills
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