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Acxiom LLC Program Lead-Salesforce Marketing Cloud (US Remote) in Boston, Massachusetts

The ideal Program Lead candidate has extensive experience managing email execution process and comprehensive functional knowledge of the Salesforce Marketing Cloud platform. The candidate must be able to lead requirement gathering sessions and manage campaign\project timelines. The candidate must also be able to manage customer expectations and scope by working closely with stakeholders and other internal parties as appropriate.

What you will do:

  • Translate client requirements and execute on digital marketing solutions and campaigns.

  • Review client requests and delegate responsibility across delivery teams and resources.

  • Offer marketing advice and suggestions on campaigns to the client.

  • Ensure that delivery is within internal process and the agreed upon service levels with our clients.

  • Manage campaign schedules and timelines.

  • Communicate and escalate workload and staffing issues to Senior Manager.

  • Monitor the day-to-day delivery of digital marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.

  • Facilitate recurring status calls with the clients.

  • Research and escalate technical and platform related issues that impact our ability to deliver services to the client.

  • Fully integrates into the customer environment and becomes an expert in their regulated processes. Provides thought leadership to the customer on how to improve those processes to increase efficiency, speed or quality.

What you will need:

  • 4+ years’ experience across any of the following roles: campaign manager, project manager, business analyst, email developer or Salesforce Marketing Cloud Architect.

  • 2+ years’ experience documenting business problems\requirements.

  • Certifications (at least one of): PMP, SFMC Email Specialist, SFMC Developer, SFMC Consultant

#GD17

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .

Attention Colorado, California, Connecticut, Maryland, Nevada, Ohio and Washington Applicants: This position is not located in the aforementioned states but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com

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Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:

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