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Massachusetts Trial Court Program and Communications Manager in Boston, Massachusetts

Sucessful candidate will need to travel at least 50% of the time in Eastern part of the state(occasional travel to western part) of the state as per business needs.

This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. You must upload a resume to your profile during the application process to be considered.

The Trial Court is committed to:

  • fair and impartial administration of justice;

  • protection of constitutional and statutory rights and liberties;

  • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;

  • efficient, effective, and accountable resolution of disputes;

  • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

The core mission of the Office of Jury Commissioner (OJC) is to provide randomly-selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts.


Working within the Office of Jury Commissioner, the Program and Communications Manager is responsible for developing, implementing, and providing training programs, outreach, and communications to advance the mission of the OJC. Potential training audiences include but are not limited to OJC staff, court officers, clerks, new employees, and other court staff. Potential outreach audiences include members of the Executive and Legislative branches, students, and the general public. Working with senior management, the Program and Communications Manager is also responsible for creating and disseminating messaging promoting jury service, as well as communications for internal and external audiences on OJC activities, initiatives, procedures and requirements. The Program and Communications Manager may supervise OJC support staff. A willingness and ability to travel to present programs throughout the Commonwealth are requirements of the position.


Receives supervision from the Jury Commissioner and Deputy Jury Commissioner, and from senior managers as designated by the Deputy Jury Commissioner.

  • Working under the direction and supervision of the Deputy Jury Commissioner, the Program and Communications Manager:

  • Works collaboratively with other Office of Jury Commissioner staff, as well as the Security Department, the Judicial Institute, and other Trial Court staff, to meet the training and professional development needs of court personnel and OJC staff including:

  • Leading and participating in the design and coordination of live and online training programs that address the organizational, substantive, and administrative needs of the courts;

  • Researching, developing, and/or evaluating curricula for the professional development of OJC staff;

  • Conducting live and online training programs for OJC and Trial Court staff, including biannual basic and advanced courses on the jury management software system and jury management procedures for court officers;

  • Creating events and sessions in the Trial Court’s Learning Management System (LMS), managing communications through LMS;

  • Developing online programs for OJC and Trial Court staff;

  • Preparing educational materials, including written materials supporting education programs, and publications for the public and court personnel;

  • Traveling to training locations to set up, manage, present, and break down educational programs, and transporting training materials and equipment to and from the training location;

  • Works collaboratively with other Office of Jury Commissioner staff and with Trial Court and Supreme Judicial Court communications staff to create and disseminate information and messaging to the public and other stakeholders about the jury system and the work of the Office of Jury Commissioner;

  • Creates and disseminates internal communications, such as the Jury Pool Post, to inform and assist Trial Court and OJC personnel on jury matters;

  • Proposes, develops and creates outreach materials to promote jury service to a wide variety of audiences;

  • Presents outreach programs before a wide variety of audiences, including civic, education, and governmental groups, and acts as a liaison with those groups in addressing their needs, scheduling presentations, and creating and delivering content;

  • Assists in assessing effectiveness of outreach materials and presentations, and proposing improvements and innovations;

  • Appears on radio, television, and internet broadcasts, as needed;

  • Responds to inquiries from jurors, the public, attorneys, court personnel (including Help Desk inquiries) and others concerning the Massachusetts jury system;

  • Acts as a liaison between the OJC and trial court staff, especially jury pool officers and clerks, to address, resolve, and educate on jury issues;

  • Maintains regular communication with managers, stakeholders, and others overseeing and depending on the work product of the Program and Communications Manager;

  • Engages in ongoing performance measurement and continual improvement;

  • Works cooperatively with supervisors and managers who provide oversight of and assistance to the Program and Communications Manager to ensure delivery of quality programs, communications, and resources;

  • Performs special projects as needed; and

  • Performs all other related duties as required.


Key Skills

Ethics and Values

Communicates and demonstrates the ethics and values of Probation Service and the Trial Court.

Mission and Vision

Understands, upholds, and communicates the stated organizational mission and vision.

Performance Enhancement (Individual & EBP)

Actively is committed to both improving performance and the professional development process, including meeting Probation Service Standards, policies of the Probation Department and the Trial Court.


Demonstrates a willingness to work in a team oriented environment, with a commitment to shared goals and accountabilities through the development of positive relationships, promoting a healthy work environment.


Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; Receptive to diverse ideas while respecting other’s opinions and roles.

Strategic Planning

Integrates professional development with the organization’s strategic goals.


Seeks feedback and direction regarding performance and professional development; Understands how different situations often require different responses.


Using experiences to suggest improvements to policies and processes; Acts an agent for positive change.

Managing External Environment

Works cooperatively with the law enforcement community and other government agencies in Probation’s sphere of operations.

Continuous Learning

Is actively committed to and actively works to continuously improve himself/herself.

These are the minimum requirements necessary to apply for the position of Program and Communications Manager:

A Bachelor’s Degree and Three (3) years of professional experience working in adult education and/or communications; or an equivalent combination of education and experience;

Experience and high comfort level with public speaking before a wide variety of audiences, such as court professionals, students, government and business leaders, and community groups;

Knowledge of adult learning principles, curriculum design, and organizational development;

Ability to write and communicate in a professional manner, for a wide variety of audiences;

Ability to manage, prioritize, and complete simultaneous assignments;

Ability to work well independently or as a member of a team while maintaining productivity and exercising good judgment;

Ability to work well with others in a professional setting, including judges, managers, court staff, and the members of the public;

Ability to use personal computers and related business software such as MS Word, Excel, and PowerPoint;

Ability to consistently contribute a positive attitude and high level of professionalism and ethics to the workplace;

Ability and willingness to travel throughout the Commonwealth and physically transport training materials and equipment.

Preferred Knowledge and Skills:

Knowledge of the jury system of the Commonwealth of Massachusetts and court operational procedures.

Experience managing online programs in a learning management system.

Technical skills in the areas of online program and communications design, as well as ability to learn, train on, and troubleshoot software programs such as the Commonwealth’s jury management system.


Employment is contingent upon passage of a criminal record check.

If you are not currently viewing this posting online, please visit the Trial Court website at to apply for this position or any other Trial Court employment opportunity.


Posting Date: 4/12/2021

Closing Date: 05/10/2021 11:59 PM EST

ID: 2021-5412

External Company Name: Trial Courts of Massachusetts

External Company URL:

Street: 560 Harrison Avenue