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TTEC Product Marketing Manager (US Remote) in Boston, Massachusetts

Product Marketing Manager (US Remote)

TTEC, the customer experience (CX) organization that powers the world's greatest brands, is hiring a Product Marketing Manager to join the mission of transforming customer experience and bringing humanity to business.

The product marketer is responsible for creating verticalized go-to-market strategy and overseeing its execution for the entire portfolio of offerings, including products, services, and solutions.

This role is responsible for bringing a product management discipline into a service-oriented business. This role oversees, offer/product design and development, business unit (segment) marketing and services marketing. This role collaborates with, solutioning teams, strategic pursuits, and value engineering to ensure full alignment of the go to market offering at scale.

Responsibilities:

  • Translate the company’s business objectives, market opportunities and portfolio of offerings into a formal, cohesive go-to-market architecture.

  • Partner with leaders across the business (e.g. sales, solution, industry, services, or channel management) to design an aligned set of strategies, tactics and resources that achieve corporate objectives.

  • Provide insight and support to company leadership to inform the identification and development of new offerings (products, solutions, or services)

  • Understand target buyer needs, market trends and the competitive landscape.

  • Create a portfolio architecture aligned with the business strategy and oversee portfolio strategy and rationalization.

  • Build the go-to-market plan to support and grow the portfolio of offerings, including prioritizing and aligning target audiences, developing effective messaging, and building content architecture.

  • Create a sales enablement plan and oversee marketing contributions to drive sales’ adoption of the portfolio.

  • Oversee launch planning for new offerings – including an enterprise-wide process and template – that incorporates products, solutions, and services where applicable.

  • Indirectly manage internal resources tasked with creating effective content for Web sites, campaigns, and sales enablement.

Experience:

  • 5 years of experience with product marketing, productization of services.

  • You have previously delivered packaged Product Offers as well as Professional Services Offers around the value proposition, solutioning, pricing and marketing.

  • You have built Sales Enablement and Coaching assets for customers and partner to be self-sufficient as part of your go to market approach.

  • You’re an entrepreneurial self-starter who can handle multiple projects at a time and drive them to completion effectively in a high energy, dynamic company environment.

  • You have a track record of development and execution of creative, innovative strategies to meet objectives - both short and long-term

  • You excel in conceptual strategy and execution while ready to roll-up-your-sleeves.

  • Bachelor’s degree is required, preferably in business, marketing, or related field.

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $83,000 - $135,000. This position is eligible to participate in an annual incentive program.

Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels

Benefits available to eligible employees include the following:

  • Medical, dental, and vision

  • Tax-advantaged health care accounts

  • Financial and income protection benefits

  • Paid time off (PTO) and wellness time off

Who We Are:

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.

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Job: Marketing

Title: Product Marketing Manager (US Remote)

Location: CO-Englewood

Requisition ID: 02XQB

Other Locations: US-PA-Philadelphia, US-NC-Charlotte, US-CA-Anaheim, US-UT-Salt Lake City, US-TX-Houston, US-FL-Orlando, US-GA-Atlanta, US-TX-Austin, US-CA-San Francisco, US-MA-Boston, US-FL-Jacksonville, US-Oklahoma-Oklahoma City, US-NY-New York, US-TN-Nashville, US-MN-Minneapolis, US-AZ-Phoenix, US-OH-Cincinnati, US-OR-Portland, US-TN-Memphis, US-TX-Dallas, US-KS-Overland Park, US-CA-Costa Mesa, US-FL-Ft. Lauderdale, US-OR-Eugene, US-PA-Pittsburgh, US-FL-Miami, US-MI-Detroit, US-AZ-Tempe, US-IL-Chicago, US-KS-Kansas City

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