Randstad Product Manager in Boston, Massachusetts
salary:$40 - $60 per hour
date posted:Wednesday, July 25, 2018
industry:Administrative and Support Services
LogMeIn is looking for an experienced Product Manager to join their Care Support Platform team and sit onsite in Boston, MA. This will be a 3-4 month position covering maternity leave.
The vision of the Care Support Platform (CSP) is to help our customers help themselves by creating innovative solutions delivered to each customer's channel of choice. This is done through an intelligent CSP that provides customers with an effortless self-help journey; and enable our internal teams to gain insights into actionable information. Our goal is to evolve the CSP to be powered by Bold 360ai (https://www.bold360.com/).
The Product Manager will help manage the roadmap of the Care Support Platform (CSP) and deliver our goals for the rest of 2018. This individual will work closely with a cross-functional team consisting of development, UX/CX, content writers, and Care/Support teams to ensure successful delivery.
? Oversee the migration of our content from Salesforce to Brighspot. Brighspot is the Content Management System (CMS) that we are using to deliver the customer-facing online self-service experience.
? Help drive other projects and improvements for the rest of FY18.
? Take the necessary actions to ensure that the projects are completed efficiently and on time.
? As a Product Owner in a scrum team, you will need to identify opportunities, gather requirements (user stories), groom, and set acceptance criteria.
? Drive improvements using data and voice of customer through feedback and user research.
? Communicate to stakeholders.
? Monitor Platform tools: Brightspot, Bold360 ai for support, ClickMeter, SurveyGizmo, Lithium, Swiftype, publishing tools
Working hours: 8:00 AM - 5:00 PM
--Bachelor's degree with 4+ years working with web or mobile experiences.
--Familiarity with Project Management methodologies is highly desired.
--Ability to schedule, plan and manage numerous complex projects concurrently.
--Data-driven with strong focus on customers.
--Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical customers.
--Ability to run meetings, motivate others, and interact with others at all levels of the organization.
--Exceptional attention to detail and strong time-management skills.
--Thrives in a fast-paced work environment.
--Experience with Agile or Kanban methodologies a plus.
--Basic understanding of artificial intelligence/machine learning technologies a plus,
Please send a copy of your resume in word format to email@example.com
This could be a good opportunity if you are between jobs and looking to fill the gap with a great organization!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.