Verint Systems, Inc. Product Manager in Boston, Massachusetts
Location US-Remote (United States)
Job ID 15885
Overview of Job Function:
The Product Manager is assigned to the Intelligent Virtual Assistant (IVA) division within the Verint Intelligent Self-Service department. The Product Manager will own the strategic direction and feature requirements for the IVA conversation analysis suite. This position will interface with Sales, Product Marketing, Engineering, Research, and Delivery groups to best understand user needs and feasible approaches to meet those needs. The Product Manager will create product requirements, deliver release notes, provide demonstrations, and perform market research to assist in go-to-market strategy.
Principal Duties and Essential Responsibilities:
Identify market opportunities.
Define and manage the definition of product vision and strategy.
Convert the vision to a product roadmap.
Identify new products or enhancements to existing products by understanding and analyzing user needs, Verint’s current product suite and business requirements of internal functions like sales and delivery.
Write specifications, prioritize features, build consensus and coordinate product schedules.
Create and lead others for mockups, wireframes or POCs.
Gather and incorporate product feedback into subsequent product releases.
Create formal product documentation such as feature sheets and user guides.
Bachelor’s degree in Business or related field, or equivalent work experience
Minimum of 3-5 years experience in product management
Demonstrated capacity for developing and understanding product strategy
Solid mix of technical, product and business intelligence
Exceptional written and oral communication skills with technical and non-technical stakeholders
Experience defining, managing and building software solutions
Strong data analysis skills
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Demonstrated success in driving results in collaborative, cross-functional environments with little instruction or oversight
Hands-on experience with website analytics or BI solutions
Basic understanding of modern machine learning techniques, particularly within text processing
Intermediate proficiency in any programming or scripting language
Experience implementing chatbots or IVAs
UI/UX design experience
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
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