Massachusetts Creative Jobs

Guest Experience Platform (GXP) team partners with Model e, Ford Pro, and Ford Blue business units to solve significant problems by developing digital products and services in a lean, human-centered fashion. GXP is passionate about putting customers first. GXP is a place where we are trying to solve dealer and customer pain points in a cohesive fashion. We are responsible for providing end-to-end service digital experiences, from the time vehicle issue is identified to collecting the feedback from the customer post vehicle return to the customer. Digital experiences include schedule appointment via customer, FordPass, ford.com, dealer web sites, and dealer web experiences; Remote Experiences (Pickup & Delivery and Mobile Services); appointment preparation; perform service, remote payment, vehicle return, and collecting feedback. Also, GXP will be responsible for providing scheduling process for test drive and new vehicle delivery for Electric Vehicle customers. We thrive in an environment where we can fail fast and learn from each other. We trust the team to support diverse opinions and encourage our entrepreneurial spirit. We leverage Pega as technology platform.

• Collaborate with members of the Product Team to define requirements, and acceptance criteria for deliverables.

• Facilitate team conversation to drive clarity among team members.

• Provide guidance and support to remove dependency blockers and risks for teams, increasing the successes of customer value.

• Work with key stakeholders to set strategy, define the product roadmap, and make appropriate trade-offs between features and speed.

• Creatively identify and communicate with potential customers to define their needs and identify hypothesis for testing.

• Deliver incremental value by making smart, decisive tradeoffs using data-driven analysis and sound judgment.

• Develop and test product hypotheses, working in a lean and iterative way.

• Create assets to guide product development work (Discovery + Framing documents, user stories for implementation).

• Be responsible for outcomes by setting clear goals and measuring key results.

• Help stakeholders understand our iterative development approach.

• Mentor and train PMs to help them learn Agile/XP methods and build skills.

• Innovate and iterate on Agile PM processes and share our learnings.

• Bachelor’s degree

• Minimum of 5 years of experience with progressive responsibilities in software development

• Minimum of 3 years of experience defining product vision, strategy, product roadmaps and creating and managing backlogs

• Are entrepreneurial, independently driven, resourceful, and able to deliver results with minimal direction.

• Ability to navigate Ford eco system.

• Exhibit excellent communication skills. Must be comfortable presenting to customers and internal audiences.

• Are comfortable presenting to and interacting with vendors, customers, and senior leadership.

• Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.

• Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.

• Are curious about new technology and exhibit a strong desire to learn.

• Exhibit user empathy and seek their input at all stages of the product life cycle.

• Experience working in Lean, human-centered, agile software development

What you’ll receive in return :

As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings, and stock investment plans, incentive compensation, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship may be available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

For information on Ford's salary and benefits, please visit:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-GSR-sal-plan-1.pdf

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption. (As of June 19, 2023, we are no longer requiring a Covid-19 vaccination)

Requisition ID : 16067