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J&J Family of Companies Product Manager – Deployment / PCLM / Asset Management (New Consumer Health Company) in Boston, Massachusetts

Product Manager – Deployment / PCLM / Asset Management (New Consumer Health Company) - 2206078871W

Description

Johnson & Johnson is currently recruiting a Product Manager – Deployment / PCLM / Asset Management. The position can be located anywhere in the U.S. or any Johnson & Johnson global location.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.

It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes.

Job Description

Responsibilities:

  • Continuously analyze hardware configurations to ensure the best end user experience for all J&J end users.

  • Deploying Windows/Office/3rd Party application & security patches

  • Partner with key stakeholders to ensure testing and preparation for new and updated releases and been conducted.

  • Partner with external service providers to provide talent and services for asset management

  • Drive innovation through automation of services and capabilities

  • Perform root cause analysis and remediate endpoint issues related to new or updated deployments when they arise.

  • Provide leadership for local, regional and/or global projects and activities undertaken by IT in support of its mission as opportunities arise. Achieve specific target goals on time and within specifications.

  • Delivery of in-scope services per current SOPs and approved OLAs/SLAs.

  • Ensure services are delivered in a quality manner and in compliance with all corporate, and standard operating procedures and processes using Metrics, Compliance Checks and Reports.

  • Create required documentation, knowledge articles and communications related to end user services deployments

Qualifications

Qualifications:

Position Requirements:

  • Bachelor’s degree

  • At least 6 years of relevant technology experience

  • Demonstrated experience managing enterprise IT services, technical products, or projects

  • Understanding of automation scripting using Powershell in Windows.

  • Knowledge of Endpoint analytics tools and processes

  • Understanding of ITIL concepts, including IT change management

  • Experience with enterprise ITSM platforms, preferably ServiceNow

  • Hardware troubleshooting capabilities to enable global deployments

  • Ability to multi-task with solid analytical and problem-solving skills

  • Ability to organize priorities and act with a sense of urgency when necessary.

  • Industry best practice knowledge of Windows OS, automation, and deployment.

  • Ability to troubleshoot advanced Windows problems in a complex desktop environment.

Preferred Requirements:

Bachelor’s degree in a STEM field

Primary Location North America

Other Locations Latin America, Asia Pacific, Europe/Middle East/Africa

Organization Johnson & Johnson (6067)

Job Function Operations (IT)

Req ID: 2206078871W

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