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Oracle Product Manager, Customer Support Experience in Boston, Massachusetts

Job Description

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 178642 in the subject line of the email.

Responsibilities

Product Manager for support.oracle.com. Will own the end-to-end customer experience on support.oracle.com. Drive product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.

Responsibilities:

  • Define the product strategy and roadmap

  • Deliver documentation with prioritized features and corresponding justification

  • Work to integrate with internal products and services to enhance customer effectiveness

  • Coordinate product acceptance testing efforts

  • Be an expert with respect to the competition (industry direction)

  • Act as a leader within the company

  • Help to oversee the design and planning how to market and promote the product

  • Provide management with analysis and reports and respond to questions and requests from management

Requirements:

  • Good understanding of Customer Support Experience

  • Demonstrated success defining and launching excellent products

  • Experience in design and development of SaaS and PaaS applications

  • Excellent written and verbal communication skills

  • Strong Customer Management skills

  • Strong Relationship Building Skills

  • Strong Team player in taking ownership of issues and resolving them

  • Excellent written and verbal communication skills

  • Bachelor’s or Master's degree in relevant functional area, with 10 years software engineering or related experience

  • Proven ability to influence cross-functional teams without formal authority

  • Expertise in the product or market including specific technical or industry knowledge

  • Superior project management and interpersonal skills

  • Ability to maintain a keen attention to detail, multitask and work well under pressure

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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