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Santander US Product Manager, Associate Director - Personal Lending in Boston, Massachusetts

Product Manager, Associate Director - Personal Lending

Req ID: Req0949363 Date posted 04/22/2022

Product Manager, Associate Director - Personal Lending

Boston, United States of America

WHAT YOU WILL BE DOING

The Product Manager, Associate Director will be part of the Personal Lending team responsible for the product strategy, roadmap, its lifecycle as well as the implementation of initiatives leading to the rapid and profitable growth of the Personal Loan Business nationally. We are looking for an energetic, self-directed, data-driven professional with a proven track record of delivering significant business growth. Your primary focus will be on expanding the product distribution channels, optimizing acquisition programs, and improving origination processes to increase product conversion. The product manager will also be responsible for the day-to-day management of personal loan processes, controls, and issues.

Responsibilities --

  • Responsible for the product management of Personal Loans including the entire product life cycle, its performance, and portfolio.

  • Product owner for one of the most technologically-driven products with the largest market demand and deemed as a priority to Santander.

  • Lead key projects at a highly independent level to deliver product goals.

  • Develops marketing plan and product line objectives; including strategy and tactics; ensuring consistency with the organization and business line objectives and goals and meeting product profit and growth goals.

  • Develop and maintain the product roadmap to deliver on and exceed customer expectations in a fast-paced industry that requires constant innovation.

  • They will also be required to ensure products meet state and federal regulatory requirements and coordinate legal review of all supporting collateral materials and documentation.

  • Other key responsibilities include the design, development, implementation, and enhancement of new or existing products supporting organization and business line objectives.

  • Development and maintenance of competitive analysis and market research of competing products and services to identify customer needs and trends; development of collateral material, advertising, promotional programs, sales training programs, operational procedures, and systems requirements to ensure that sales departments are provided with appropriate sales, merchandising and administrative tools.

  • Strong oversight of required regulatory governance and controls for products; financial management for products inclusive of monthly reviews, budget oversight, and annual planning; and cross-functional oversight and management inclusive of Credit Risk, Fraud, Operations, and other key areas.

Qualifications --

  • Bachelor's Degree; in Business, Finance, or equivalent discipline

  • 5+ years of work experience with Consumer Lending products in at least one of the areas of Product development, Product Marketing, Digital Product management

  • Strong product managementand development skills

  • Able to map end-to-end product processes across the organization and identify opportunities for improvement

  • Comprehensive to expert knowledge of the assigned business line and technical marketing skills

  • Demonstrated entrepreneur skills including leadership, and interpersonal skills

  • Stellar oral and written communication skills

  • Applies detailed knowledge of the organization’s products and services to own analysis and recommendations

  • Helps people to understand how proposed changes will affect them and the organization

  • Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems

  • Fully accountable for the timeliness, completeness, quality of projects, processes, products, and services

  • Remains calm and focused on goals while facing pressures, obstacles, or short-term setbacks

  • Monitors adherence to policies, regulations, processes, and procedures within the function and actively undertakes corrective action where necessary

  • Stays up to date with needs, preferences, trends, and practices which impact customers

  • Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

WHAT WE ARE LOOKING FOR

EXPERIENCE

More than 5 years of relevant work

EDUCATION

Bachelor of Science (BS)

COMPETENCIES

Bachelor of Science (BS) English More than 5 years of relevant work

Primary Location: Boston, Massachusetts, United States of America

Other Locations: Massachusetts-Boston,North Carolina-Raleigh,New Hampshire-Concord,Texas-Austin,New Jersey-Trenton,Arizona-Phoenix,New York-Albany,Connecticut-Hartford,Massachusetts-Boston,Illinois-Springfield,Florida-Tallahassee,Maine-Augusta,Pennsylvania-Harrisburg,Rhode Island-Providence

Organization: Santander Bank N.A.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

US Candidates/Employees: Click here to view the “EEO is the Law (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) ” poster and supplement and the Pay Transparency Policy Statement. (https://www.dol.gov/agencies/ofccp/faqs/pay-transparency)

Click here to view the California Privacy Notice. Need assistance? Contact TAOps@santander.us

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