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HqO Product Design Director in Boston, Massachusetts

About HqO

For owners and operators of commercial real estate, HqO is an end-to-end tenant experience (TeX) operating system and data and analytics platform that strengthens relationships with current and prospective tenants. We unlock business value for owners while bringing property management, marketing, and leasing teams closer to their customers. For building occupants, HqO is an award-winning tenant app connecting employees to the communities in and around their building and empowering them with tools to control their workday. Join our story and help empower our customers to build a stronger community in offices worldwide.

Our core values of “Let’s Go” (Learning, Excellence, Truth, Speed, Goodness, Ownership) define our culture and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and you’re interested in being part of our journey, we want to hear from you.

We ensure the premium user experience necessary of The Market Leader in Tenant Experience

We are looking for a Product Design Director to lead our Design Team. This person will play a key role in the development and strategy of our products by working through the full product lifecycle. The role is a huge opportunity to continue to grow and mentor our world-class design team and set the design vision across all our products. This is a Boston-based role, but it will be working with team members in Boston and NYC.

Responsibilities:

  • Coach and mentor a team of designers and help them grow by providing design feedback while also weighing tradeoffs between business, technical, competitive, and customer needs to arrive at the right design

  • Work with engineering leaders to establish objectives, high-level strategies, and key results for the design team

  • Ensure the team and projects are well planned, scoped, and organized to ensure their timely delivery

  • Cultivate a conducive environment for great design by helping with team processes like user research, critiques, etc, for all necessary deliverables

  • Foster a great design culture within the design team and across the company

  • Ensure the team works at the pace of the business while maintaining quality

  • Identify opportunities to improve how we all work together, and the relationships both within and outside of the team

  • Work with product managers and engineering to ensure implementations meet design standards

  • Work to improve our design system, ensuring the team delivers cutting edge UX/UI, user flows, user journeys, wireframes, prototypes, detailed mockups

    Qualifications:

  • 7+ years of experience as a product designer with experience creating design systems and leading design for large-scale software projects

  • 4+ years of experience leading a team including hiring and performance coaching

  • Passion for effective mentoring and coaching; you love to help others grow!

  • Experience leading and managing operations of a design team (e.g. critiques, team processes, etc.)

  • Strong in strategic thinking and communication. You can leverage storytelling to craft clear narratives of where projects could go and help influence teams

  • Team player who enjoys collaborating with product, engineering, and other stakeholders throughout the product development process

  • Growth mindset. You like taking risks, improving yourself, and others

  • Expert proficiency in Figma, Storybook, and other design tools

  • Web development skills (HTML/CSS/JS) and hands-on skills are a plus

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