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Pearson Product Delivery Manager in Boston, Massachusetts

Product Delivery Manager - ( 2104388 )

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Product Delivery Manager will be accountable for shaping, managing and leading the delivery of new products and any product enhancements deliveries within the OBL Academic Product Portfolio. Working across pillars as the single point of contact for product delivery, control and governance to ensure successful release of the desired outcomes to customer expectations, quality and timeline.

Responsible for articulating, tracking and managing communication between the product delivery team and key internal and external stakeholders related to both new and changing product & service deployments. This role will determine critical calls to action as well as messaging and adoption plans related to the implementation of the solution roadmap and delivery of digital products in support of the OBL K-12 learning experience. This includes working with product managers and various delivery owners (e.g., educators, school leaders, sales, student success, program managers, business development) to raise awareness of training to be equipped and communicate how OBL Products & Services should be adopted initially before business acceptance & handoff.

Core Tasks and Responsibilities

  • Collaborate with Product Managers, Product Owners, Product Development, Sales, School Leaders, Program Managers, Student Success, Training and Go-to-Market, and other stakeholders to shape operational practices, to message key calls to action, and communicate product & service implementations.

  • Provide regular and ongoing input into the planning and prioritization of the solution roadmap, development features, and user stories for curriculum-based K-12 products.

  • Participate with stakeholders to prioritize development requests in accordance with SAFe agile methodology. This will involve working closely with a variety of cross-functional stakeholders.

  • Ensure all stakeholder voices are heard and clear priorities are set for delivery teams.

  • Partners with School Services, OBL Staff & Schools, and the Efficacy team to identify Core Standards targets & measures to evaluate the effectiveness of our products & services to inform & prioritize opportunities for improvement and data driven decisions.

  • Take the lead in defining Product Operations processes and structure to achieve our goals and serve as the point of contact to other OBL functions for delivery plans

  • Track accountability for dependency, risk and issue management; managing mitigation across delivery and release and OBL business units.

  • Creating, updating and tracking delivery performance to the overall Product Release plan

  • Ensuring the quality of deliverables within a Release are within the defined and agreed acceptance criteria

  • Communicating effectively to Product management teams, Business Owners and cross OBL stakeholders, translating ‘project delivery speak’ to business terminology to promote business confidence and buy-in

  • Leading, supporting and motivating the delivery team; leading by example and driving delivery momentum and energy

  • Track progress, elevate issues, and serve as a close advisor to the Product Leadership team to ensure progress in critical areas

Key Relationships

  • Works closely with Product Management, Product Development, School Services, Marketing & Enrolment, and Client Development & Strategic Partnerships as a part of the OBL family and in support of high-quality K-12 virtual learning experiences.

  • Responsible for collaborating with OBL and Pearson partners to establish standards aimed at improving learner & school performance, working with teams to develop operational standards, and working confidently with School Services & Partner Schools for implementation and performance monitoring

  • Proposes and implements new ways of working or procedures within own area

  • Maintains effective relationships within own and related areas

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

Competencies

  • Must be a true problem solver that understands there is more than one way to do something

  • Must be a believer in practicing and teaching empathy, a persuasive author influential storyteller, that uses data to generate confidence & drive engagement

  • Must be able to translate empathy, storytelling, and data to collaborate on the revision & development of standard operating procedures.

  • Must have ability to lead key cross-product initiatives and facilitate cross-functional collaboration

  • Must demonstrate ability to work in a high-pressure, fast-paced environment where recommendations drive strategy.

  • Must have strong problem-solving skills, employ critical-thinking, and use sound business judgement at all times.

  • Must be capable of developing and implementing multiple projects. simultaneously with tight deadlines.

  • Must be comfortable with ambiguity and pivoting priorities- and help other be comfortable as well.

  • Quickly learn new processes and tools, business domains and technical applications

  • Able to think technically and analytically

Experience

  • Bachelor’s degree required in Business, Education, or Technology

  • Minimum of 5- years’ experience and success in delivering product or operational practices

  • Experience with efforts to ensure that customer needs are understood and addressed with messaging and communication plans

  • Knowledge of Microsoft and Google business applications preferred.

  • ‘Can do’ attitude: Is prepared to do what it takes to get the job done, through personal effort or effective influence of others, in a practical way

  • Strong team building capability (performing teams); coaching and supporting/ Line managing junior staff and maximizing performance

  • Flexible, adaptable attitude when dealing with constant change

  • Understands risks that can be taken to support successful project delivery

  • Responds confidently and resolves all conflicts positively

  • Advanced knowledge of Learning Management Systems (LMS), Educational Management Systems, or Enterprise Resource Planning (ERP) systems is preferred.

  • Familiarity with SAFe Agile principles.

Primary Location : US-MD-Columbia

Other Locations : US-VA-Alexandria, US-NJ-Hoboken, US-DC-Washington, US-MA-Boston

Work Locations :

US-MD-Columbia-Grantchester Merriweather

10960 Grantchester WayTwo Merriweather

Columbia21044

Job : Product Management

Organization : North America Connections

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : May 6, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2104388

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