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Meta Product Communications Associate Manager, Messenger in Boston, Massachusetts

Summary:

We are looking for an experienced communications professional to join our fast-growing team. The role will manage a broad range of product communications efforts with a focus on promoting choice and control as well as delightful experiences in the Messenger and Messenger Kids apps. This includes planning and execution surrounding product launches, major announcements and events, issues management, and ongoing strategic counsel. This role will work alongside our product, engineering, design and marketing teams to land our choice and control product narrative and activate new ways to reach consumers, key stakeholders and press. The person in this role will also support team operations including creative asset creation, coverage reporting, newsroom management and weekly reporting.Messenger is one of the fastest growing apps in the world – over 1.3B people globally use it every month. Messenger offers a rich and expressive way to communicate with the people and businesses that matter to you. It’s just as fast and dependable as texting, but offers so much more. You can make free voice and video calls, send stickers and gifs, share Stories, and chat with groups. Messenger is also redefining the boundaries of messaging apps with end-to-end encryption, cross-app communication, video calling, and business messaging platform. Messenger makes it easy to find and reach just about anyone on Facebook and Instagram, even if you don't have their phone number. As a team, we combine the best parts of working at a small startup with global scale.Messenger Kids is the safer app for kids to connect with their family and friends. Made exclusively for kids, it is the only messaging app that gives parents control of the friend list and kids control of the fun. In the last few years, Messenger Kids has grown rapidly to connect millions of kids around the world with the people they care about most, using kid-friendly stickers, interactive filters, messaging and video chats. Messenger Kids is leading the industry to provide kids with a fun and safer way to express, create and communicate.The successful candidate will be highly experienced at operating in a fast-changing environment, devising and executing multiple media campaigns, handling issues and crisis management, possessing deep media relationships, and working with executives. An ability to translate complex new developments into everyday language is required. A keen understanding of technology and social networks, as well as knowledge of how messaging environments intersect, is essential in this role. The ideal candidate will also be proactive, creative and highly organized.

Required Skills:

Product Communications Associate Manager, Messenger Responsibilities:

  1. Plan and execute communications strategies and campaigns that help educate global tech, business and consumer press on Messenger products, including choice and control features

  2. Work cross-functionally with product, engineering, marketing and the broader Meta PR teams to build, understand and communicate Messenger products and policies clearly and effectively

  3. Develop communications plans, pitches, and messaging materials

  4. Build relationships with tech press, bloggers, analysts, influencers and other external stakeholders about core products and initiatives

  5. Manage in-bound press inquiries and support issues management communications

  6. Maintain Messenger Kids social media presence (Facebook, Twitter) and oversee community moderation

  7. Support team operations including weekly reporting, coverage reporting, newsroom management and creative asset creation

  8. Work closely with external agencies to lead proactive and reactive programs

Minimum Qualifications:

Minimum Qualifications:

  1. 5+ years of communications experience

  2. Bachelor's degree in business, communications, English or related field

  3. Effective communications, decision-making and project management skills

  4. Experience working with diverse cross-functional teams, including engineering, product and marketing, in fast-paced and ambiguous environments

  5. Proven relationships with press and external stakeholders and experience organizing press briefings, media roundtables and events

Preferred Qualifications:

Preferred Qualifications:

  1. Experience working on trust and/or safety programming for technology companies, apps, or related industries

  2. Product and consumer communications experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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