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Microsoft Corporation Principal Program Manager in Boston, Massachusetts

As the Principal Program Manager for this business, you will drive execution and provide automation improvements to maintain customer and partner satisfaction for discover, try, buy, deploy and adoption (DTBDA) of Microsoft 365 services. You are responsible to deliver the customer DTBDA for Microsoft 365 while utilizing the company’s immense IP and assets across partners, Microsoft Enterprise services and support teams, the Microsoft field sales organizations and Microsoft 365 business groups. This key Program Management role will require developing exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected customer and business results.

Your key business metrics will be:

· Increase funnel conversion of discover/try/buy/deployment/adoption

· Reducing time/cost to discover, try, buy, deploy, and adopt M365 services

· Increase growth/revenue

· Reducing cost per active user

· Increasing the adoption velocity of customers leveraging Microsoft cloud services (Microsoft 365, EMS, Azure, etc.)

Responsibilities

· Execute, manage, and lead a set of Microsoft 365 customers and partners thru discover, try, buy, deploy and adoption (DTBDA)

· Analyze, develop, and communicate key DTBDA processes and technology improvements feedback for Microsoft 365 and other cloud services

Synthesize GTM content to craft compelling discovery content/strategies

Scope and execute creative/new approaches to building traffic

Create consistent/holistic customer journeys to bring admins through the full DTBDA funnel

· Self-driven and self-aware Principal Program Manager with proven history of demonstrated and measurable business impacts thru influence and direct team leadership

· Develop, foster, and maintain effective customer and partner relationships increasing growth/revenue

· Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services/Support and field sales and partner teams to deliver key business metrics

· Manage customer and partner DTBDA programs within expected timeframes, costs while continually driving increased effectiveness and thus reducing costs

· Create high quality business requirement documents and partner with engineering on all stages of DTBDA solution development and delivery

· Collaborate with engineering partners to ensure delivery of data and infrastructure for reporting capabilities

· Collaborate with Business stakeholders on new feature requests for data measurements and reporting needs that progress towards our roadmap and strategic business plans

· Influencing others: the ability to move others across organizational boundaries to a desired business outcome when there is no clear “ownership” of an issue.

· Collaborate with stakeholders and partners, requiring EQ and growth mindset to gain consensus on backlog priority, target dates, tech specs, and success metrics

· Maintain and improve underlying infrastructure and platforms that in-product experiences leverage, including speed/performance, accessibility, localization, scalability, and uptime/availability

Qualifications

· 5+ years of program management experience with technical aptitude & hands-on experience

· 5+ years experience enabling customers with Microsoft cloud services (Microsoft 365 plus other cloud services highly desired)

· Knowledge or ability to quickly learn key discover, try, buy, deploy and adoption activities in the M365 arena

· Consistent track record of developing customer-oriented strategies and delivering experiences in any of the DTBDA arenas

· Proven Program Management Skills

· Demonstrated ability to lead, manage, build, and deliver customer and partner business results thru an engineering or professional services team

· Ability to analyze data signals and translate into in-product experiences in the DTBDA space

· Business Intelligence Certification or a PMP certification is a plus

· Advanced degree (MBA, Masters, PhD) in engineering, business, marketing, economics, or related field is a plus

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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