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Verint Systems, Inc. Partner Development Director in Boston, Massachusetts

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at

Overview of Job Function

At Verint, our partners are a key to our overall strategy. Our goal is to enable our partners to be successful in delivering value through Verint’s Customer Engagement Platform . The Partner Development Manager is responsible for identifying, developing, and expanding relationships with Verint channel partners . The PDM is accountable for the growth of the business across the partner portfolio, aligned with the Channel Management & outside sales team, inclusive of expected partner impact. The goal is to drive partner recruitment, enablement and business growth based on their strengths and priorities.

Principal Duties and Essential Responsibilities:

  • Duties include coordinating on-boarding activities and training, mentoring, and motivating channel partners in the assigned territory; generating additional demand through partner events; studying the market for trends and reporting the same to the management; monitoring pricing policies; making sure that channel partners sign proper contracts/agreements; managing channel conflicts; training and mentoring partner account managers; and fostering relationships between Verint and our partners.

  • Responsible for the partner relationship, including strategic planning, consistent increase in sales, and cooperative marketing in North America region.

  • Develop and execute joint go to market programs including integrated solutions, bundling, and customer events.

  • Educate Verint Sales teams on Partner capabilities, success stories, capacity, and value proposition

  • Identify gaps, develop initiatives, and execute on projects that improve Verint ’s overall Partner Enablement process , capabilities and programs.

  • Support Verint and partner sales teams in joint sales engagement s

  • Help partner s identify their strength in a given territory and build join execution sales plans in Digital First Engagement market

  • Track program progress and results.

  • Serve as a role model; mentoring the sales team , transferring s k ills/knowledge for solution selling as it relates to our Verint Solutions

  • Facilitates opportunities with, channel partners - Act in a leadership role to help bridge parties with a common goal of winning the customer business to meet the key needs of the customer

  • Prepare and give business quarterly business reviews to the senior management team.

  • Manage complex contract negotiations and serve as a liaison to the legal group.

    Minimum Requirements:

  • Bachelor's degree in Computer Science, Software Engineering or other related degree, or equivalent work experience

  • 8 + Years of Sales Experience; Experience in IT, Customer Experience, Digital Experience or partner management experience.

  • Demonstrated track record of developing strong, collaborative relationships at multiple levels within organizations including Channel partners and C-Suite levels

  • Strong marketing, sales, business acumen, and analytical skills.

  • Excellent communication skills to effectively present to a wide range of audiences, including an ability to communicate business and technical concepts clearly, effectively and convincingly through presentations .

  • Ability to interpret critical business challenges and translate to optimal business process recommendations – multi-level and organizational opportunities.

  • Ability and proven experience interfacing with all levels of management .

  • Travel expectations are 50-60 %.

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

    Preferred Requirements

  • Knowledge of Channel Partners across US and Canada,

  • Positive can-do attitude, driven, reliable, trustworthy, intelligent, and team player.

  • Ability to work effectively independently and as part of a team in a virtual office environment.

  • Excellent interpersonal, relationship building, and creative consultative selling skills.

  • Excellent written and oral communication presentation skills, including ability to orally answer questions clearly and succinctly.

  • Ability to explain complex information clearly.

  • Ideal candidate understands the WFO market, Customer Engagement strategies, Contact Center related Managed Services and has a broad knowledge relating to Avaya and Cisco (and other) telephony technologies, industry best practices, and business solutions.

  • Strong understanding of baseline, benchmarking, performance management and measurement strategies .