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Cisco Partner Account Manager - Northeast Operation in Boston, Massachusetts

Why You’ll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

The primary responsibility for a PSO East Partner Account Manager (PAM) is to build credibility and trust to inspire investments in Cisco-centric practices with Partners in the Boston Metro Area.

Role & Responsibilities

You will influence Partners’ business transformation while developing and promoting Partners’ unique value propositions, sales & operational processes, and internal consumption of Cisco solutions.

You will also need to build trust, credibility, and relevance with Partners’ sales teams to increase the number of active Partner sellers of Cisco solutions. Success will require a strong baseline of experience in customer-centric sales of Cisco solutions and the related ability to coach by example (adopting a "train, instruct, position" methodology for Partner AM success).

Another area of focus is to drive strategic alignment between our Partners and Cisco’s end user sales teams to maximize our collective success. This will require working with Cisco Regional Sales Managers to develop, communicate, and implement regional go-to-market plans.

Key Responsibilities include the ability to:

  • Understand key industry trends and dynamics that are driving the need for major Partner and customer change.

  • Build capacity, capability, and collaboration within a portfolio of Partners to achieve loyalty and transformation.

  • Engage and coordinate extended team resources to provide multiple touch-points within a Partner’s organization to scale resources, and drive accountability for the achievement of goals and objectives.

  • Establish a reputation as a leader capable of articulating how customers’ achieve business transformation (assist Partners with GTM strategies, planning, & provide sales coaching through customer-facing engagements).

  • Demonstrate, quantify, and translate how technology can provide customers (through Partners) with sustainable competitive advantage and improve business outcomes.

  • Leverage financial acumen and sales experience to grow mindshare & wallet share within Partner’s account teams.

Who You Are

The ideal candidate will have a significant knowledge base and in-depth understanding of BOTH Sales and Channels dynamics. Previous experience working as a Commercial, Enterprise or SLED Account Manager is preferred. Individual must be able to quickly establish credibility with Partner principals and sales teams. They must inspire trust and be viewed as a sales leader- capable of training, guiding, and helping Partners position Cisco’s solutions/architectures in customer-facing engagements. The ability to listen, make recommendations and influence Partner executives is required. A strong personal network of executive relationships is optimal. This person will need to be a strategic thinker with effective communication and influence skills.

The successful candidate will be customer focused, achievement driven and possess an impressive executive demeanor. The candidate will also bring a true team-orientation and collaborative approach in addition to possessing excellent presentation skills, including strong verbal, and writing capabilities.

Finally, you must have a level of business maturity, flexibility, and the instincts to adapt to a high-energy, dynamic environment characterized by high growth expectations and a collaborative culture. In this role, you must be able to work extremely well in cooperative teams, but also expect to work independently and with a set of diverse individuals on a regular basis.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.