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IQVIA Operational Effectiveness Director in Boston, Massachusetts

Job Overview:

Apply expertise to identify, organize, and establish effective management of collaborative initiatives through aiding senior management in the monitoring of a portfolio of initiatives supporting the business unit strategy directly impacting the operational and financial success of Operational Effectiveness Services (OES) and IQVIA’ return on investment. Sustain and improve the OES’s commitment to being the center for operational productivity measurement, optimization, and efficiency including robust change management and communication increasing value-add throughout the organization.

Essential Functions:

  • Recommend strategic programs forming long-term business partnerships maximizing the creation of global solutions that will accelerate operational process/productivity improvements within IQVIA.

  • Participate in strategic meetings serving as OES advisor while gathering initiative insight for positioning linkage between functional team engagements with business unit strategy.

  • In conjunction with OES senior/executive management determine initiative structure providing leadership regarding the scope, types of initiatives and the messaging to all levels of employees.

  • Assist in management of portfolio of initiative budgets and scope of work to meet financial and business unit goals (meet or exceed targets) proactively ensuring adherence to process and change control processes.

  • Recommend strategies to effectively influence the culture of the organization and execute a formal program to capture various stake-holders experiences.

  • Evaluate and provide feedback regarding risks, quality, and overall probability of success by collecting input from various stakeholders in the organization.

  • Develop risk management plan and contingency plans to manage portfolio of initiatives to meet financial targets.

  • Initiate or identify internal and external forums for OES representation presenting OES focus and past experiences.

  • Serve as knowledge and subject matter expert doe service area and contact for senior and executive management regarding OES initiatives.

  • Ensure initiatives are aligned with overall OES strategy ensuring alignment and incorporation with overall IQVIA’ strategy.

  • Identify and establish transparent, successful collaboration with internal stakeholders at various levels including senior executive management.

  • Lead high level presentations to OES and executive management.

Skills & Abilities:

  • Working knowledge of Microsoft Office and other data capture, compilation, and presentation tools

  • Good understanding of OES tools and processes including change management

  • Excellent written, interpersonal, and verbal communication skills

  • Strong influencing, problem resolution, motivation, and negotiation skills

  • Demonstrated ability to deliver results to the appropriate quality and time metrics

  • Excellent leadership and customer service skills

  • Excellent business and industry awareness staying current on trends and impact on the business

  • Excellent presentation skills meeting the needs of all levels within the organization up to and including the executive management team

  • Strong project leadership, staff management, and/or project planning skills

Minimum Required Education & Experience:


  • Bachelor’s Degree in business, life sciences or related field required


  • Minimum of 12 years of experience in relevant function (e.g. clinical operations, applied math, IT, data management, business, or laboratory), including a minimum of 5 years of relevant industry experience (CRO/pharmaceutical) including project management experience OR Equivalent combination of education, training, and experience


  • Requires extensive knowledge of multiple job areas obtained through advanced education and experience.

  • Viewed as a leading expert within the field by peers.

Working Environment:

  • Position is home-based, employee can be located anywhere in the USA

  • Could require occasional domestic travel with the possibility of international travel as needed

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.