Job Information
Diversified On-Site Audio-Visual Service Technician - Boston, MA in Boston, Massachusetts
On-Site Audio-Visual Service Technician - Boston, MA
Boston, MA, USA
Req #3078
Thursday, August 10, 2023
What part will you play?
The ideal applicant is looking for an industry leading audio visual employer, Diversified, and work at one of the world’s leading Pharmaceutical companies. A career opportunity and resume builder.On-Site Service Technician is responsible forperforming white glove executive and event meeting management in a mostly Zoom/Teams environment.Video recording and editing a plus. Prior corporate or high-level event management experience is a plus. Work would be performed onsite daily at client located in the Seaport neighborhood of Boston MA.
Meeting management is the priority but AV preventative maintenance, system checking, will be tasked.Must be professional in dress and communication skills.You will be a key member of a global AV team gaining experience in all facets of Corporate AV skills. This a full-time permanent position with Diversified. What will you be doing?
Provide customers an elevated level of AV, Broadcast and UC support.
Develop an on-going customer relationship, resulting in future customer loyalty.
Complete Preventative Maintenancevisits to ensure all client rooms and systems are operating in an optimum fashion.
Troubleshoot system issuesto determine and find resolutions, ability to use a wide range of test equipment to troubleshoot, verify and document performance.
Escalate issues for further support through Global Service Center Agents, Field Service colleagues and ultimately internal Engineering and/or Manufacturers as necessary.
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
Leverage ConnectWise service ticket system and Global Service Center partners to track all time including travel (to and from), troubleshooting actions, next step actions, recommendations and/or resolution.
Provide operational support for meetings and events as required
Maintain daily record of time worked on specific projects for timesheet entry and work performed reports
Complexity:
This level of technician will be responsible for performing tasks on client's job sites with assistance from AV team and Diversified support. This position may be responsible for the coordination with clients, other internal tech ops employees, contractors and subcontractors. This position requires a wide range of technical and people skills to perform successfully.
Decision Making Authority:
This position is often alone on the job sites and requires making good judgement about decisions that need to be made. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites. The Global Services Onsite Service Technician reports internally to client audio visual managers and Diversified's Senior Onsite Tech Manager.
Required/Desired Knowledge, Experience and Skills:
Familiarity with a wide range of audio, video and networking equipment
Possess basic to advanced networking skills.
Good verbal communication skills and good customer service skills
Ability to diagnose, troubleshoot and resolve technical problems.
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@diversifiedus.com. Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.
Other details
Pay Type Hourly
Min Hiring Rate $30.00
Max Hiring Rate $37.50
Boston, MA, USA
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