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Peloton Interactive, Inc. Master Technician in Boston, Massachusetts

Master Technician

ABOUT THIS ROLE

The Master Technician is responsible for delivering premier customer service and product repair to Precor's customers and reports to the Regional Field Service Supervisor. The Master Technician exercises considerable independent discretion and judgment to support and service world-class fitness products including cardio, strength, video, and networked systems.

The Master Technician is the face of the Company to our customers. The incumbent provides a high level of customer care and technical troubleshooting to resolve product and customer issues at customer locations. The technician also provides technical assistance to other servicing agents and end-users. The Master Technician can install, troubleshoot, analyze and repair Precor fitness and entertainment equipment while building and maintaining a sound working relationship with customers within a defined territory. The Technician also utilizes a computer dispatch system for timely, detailed, and accurate record keeping.

YOUR DAILY IMPACT AT PELOTON:

  • Independently isolate and resolve issues raised by Precor customers.

  • Follow all safety protocols in the process of diagnostics and repairs.

  • Ensure detailed, accurate, and timely documentation of diagnostic steps and repair actions.

  • Manage your own appointment schedule with the customer, following dispatch from corporate office.

  • Directly interface with all levels of customer's organizations on a wide range of product topics.

  • Install new equipment and/or modifications.

  • Update customer records in the CRM system as work is completed.

  • Perform preventive maintenance checks and adjustments.

  • Complete a detailed report for the customer's record and to be included with the service case record.

  • Provide technical support to customers on-site or remotely as needed to resolve issues.

  • Advise or train the customer on proper operation, maintenance of their Precor equipment.

  • Provide detailed reporting on equipment problems in the field.

  • Maintain a prescribed inventory of spare parts.

  • Maintain provided electronic inventory files to ensure accuracy of on-hand inventory.

  • Maintain company-supplied vehicle.

YOU BRING TO PELOTON

  • Associate degree in Electronics, Technical School Degree as Electronics Technician, or equivalent technical training is required.

  • Minimum of 12 months as a Field Service Technician working with Fitness equipment or products of equivalent or greater complexity.

  • Must have and maintain a current, valid driver's license with an excellent driving record.

  • Ability to maintain customer records including detailed paperwork regarding work completed, issues encountered, and time spent on-site.

  • Ability to learn and follow all safety standards set by the Company and locations where work is completed.

  • Exposure to a CRM system, experience a plus.

  • Comfort with technology, including ability to use at an experienced level programs like Microsoft Word, Excel, PowerPoint, and Outlook.

  • Ability to travel locally daily.

  • Ability to occasionally travel overnight, weekend or holiday.

  • Ability to work around customer's schedules. Will require the flexibility of working hours of both start and end times during a typical work period.

  • Ability to service equipment in public corporate and private fitness centers. Occasionally it will be necessary to service equipment in private residences

  • Ability to perform moderate physical effort in corporate and commercial fitness center environments. Lifting of parts/products is required. Moderate computer use / data entry. Must be able to lift to 70 lbs.

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ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here (https://blog.onepeloton.com/peloton-pledge-first-steps/) .

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here (https://www.onepeloton.com/careers) on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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