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Salesforce.com, Inc Manager/Senior Manager, Technical Writing in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

The Content Experience Team is looking for a manager to lead the CRM Infrastructure content team—we are an exciting group of writers who work with developers, service owners, product managers, and other Technology leaders to create strategic and high-impact content for some of our highest priority areas. You're an excellent match if you are a self-directed problem solver, an excellent communicator, and an effective leader of geographically varied teams.

Responsibilities: Lead the CRM Infrastructure team of hardworking writers to create high-quality content that helps our Technology customers join the Salesforce Availability transformation.

Content results include:

  • ​Service documentation, runbooks, playbooks, alert documentation for Salesforce infrastructure

  • Technical documentation for developers and service owners

  • Confluence spaces

  • Blogs, articles, and case studies

  • Trailhead content

  • Technical communications

You'll be:

  • Inspiring, coaching, mentoring, and providing professional development for a team of writers

  • Partnering with other cross-functional managers to ensure the success of your product areas

  • Leading or advising on efforts to improve our results, processes, or other initiatives

  • Recruiting, hiring, and on-boarding new writers as the team grows

  • Working with the overall Content Experience leadership team to resolve direction and priorities for the team

Required Skills:

  • 2+ years management experience

  • 6+ years of demonstrated ability in technical writing

  • Strong project management skills and decision-making ability

  • Experience documenting monitoring technologies, web services, or enterprise-class client/service software

  • This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship.

Desired Skills:

  • Experience with Confluence

  • Experience authoring task-based, Jobs-to-be-Done content

  • Bachelor's degree in a technical or communications field or equivalent work experience

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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