Salesforce.com, Inc Manager/Senior Manager, Technical Writing in Boston, Massachusetts
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Products and Technology
The Content Experience Team is looking for a manager to lead the CRM Infrastructure content team—we are an exciting group of writers who work with developers, service owners, product managers, and other Technology leaders to create strategic and high-impact content for some of our highest priority areas. You're an excellent match if you are a self-directed problem solver, an excellent communicator, and an effective leader of geographically varied teams.
Responsibilities: Lead the CRM Infrastructure team of hardworking writers to create high-quality content that helps our Technology customers join the Salesforce Availability transformation.
Content results include:
Service documentation, runbooks, playbooks, alert documentation for Salesforce infrastructure
Technical documentation for developers and service owners
Blogs, articles, and case studies
Inspiring, coaching, mentoring, and providing professional development for a team of writers
Partnering with other cross-functional managers to ensure the success of your product areas
Leading or advising on efforts to improve our results, processes, or other initiatives
Recruiting, hiring, and on-boarding new writers as the team grows
Working with the overall Content Experience leadership team to resolve direction and priorities for the team
2+ years management experience
6+ years of demonstrated ability in technical writing
Strong project management skills and decision-making ability
Experience documenting monitoring technologies, web services, or enterprise-class client/service software
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship.
Experience with Confluence
Experience authoring task-based, Jobs-to-be-Done content
Bachelor's degree in a technical or communications field or equivalent work experience
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