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Chewy Manager, Site Experience in Boston, Massachusetts

Our Opportunity:

Chewy is looking for a data driven Manager, Site Experience . This leader will lead site merchandising, customer journey strategies, search experience, on site conversion improvement and the content roadmap for a high priority and strategic business unit of Chewy. This analytical and customer-obsessed leader will help create a ‘best-in-class’ experience, driving seamless customer navigation and shopping experience on the site. The ideal candidate will have e-commerce experience, and will be comfortable with analyzing large data sets, provide creative feedback while working and influencing cross-functionally. This is a new business and thus the leader should be open to test and learn and take gut based decision when required.

What You’ll Do:

  • Create a “best-in-class” everyday shopping experience for Chewy Canada business across categories, including promotional activations (Holiday/Cyber Events, and other large-scale promotional events).

  • Prioritize the customer, thinking through the end-to-end experience for pet parents

  • Identify the opportunities in the customer shopping journey where interventions need to be made and prioritize them based on impact.

  • Build business cases to support product resourcing requests for high value website functionality

  • Utilize web analytics and data to guide ongoing improvements and optimize site merchandising tools to drive category traffic and increase conversion

What You’ll Need:

  • College degree in marketing/ other business-related field

  • 8+ years work experience, with 5+ years in site merchandising

  • Attention to detail.

  • Experience of working and influencing creative development team.

  • Data driven decision making approach.

  • “Owner” mindset – you own the vision, strategy, and execution of your workstreams

  • Strong written and verbal communication skills

  • Ability to work effectively and influence cross-functionally

  • Ability to think ahead and set plans in motion for future growth

Bonus (if applicable):

  • MBA

  • Experience in e-commerce back-end operations and Google Analytics

  • Familiarity with SQL

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .

If you have a question regarding your application, please contact HR@chewy.com .

To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .

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