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American Express Global Business Travel Manager of Client Management in Boston, Massachusetts

Manager of Strategic Relationship – Multi-National

The Manager of Strategic Relationship Management leads innovative account management strategies, and is focused on increasing profitability and deepening client relationships within a portfolio of Global Multi-National accounts. The Manager of Strategic Relationship Management role is to grow and increase the non-transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and their in‑depth knowledge of the power of the GBT value proposition. To drive growth and develop innovative, value‑add and client focused solutions, the Manager of Strategic Relationship Management will also be responsible for:

  • Research the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers.

  • Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.

  • Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue.

  • Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value to our clients.

  • Develop creative pricing strategies, and contributing to ongoing client P&L management.

  • Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.

  • Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.

  • Develop client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.


  • Must have 3 to 5 years’ global account/client management, sales, consulting experience required.

  • Previous experience with global clients with $100M in travel spend preferred.

  • Previous global service delivery /account implementations experience a plus.

  • Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.

  • Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.

  • Keen ability to communicate GBT’s value proposition up to and including the “C Suite”.

  • Demonstrated ability to create strategic vision, build action plans, set goals.

  • Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.

  • Strong financial acumen and analytical mindset required to leverage the key drivers of profitability.

  • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.

  • Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.

  • A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences.

  • Highly collaborative with proven success working in matrixed environments.

  • Advanced Excel, Word and PowerPoint skills required.

  • This position will manage a client portfolio in the East Coast region of the United States (Boston area preferred)

  • Must be able to travel 25-35% of the time.


United States>Massachusetts>Virtual Location

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.