Travelers Manager, Market Research Primary in Boston, Massachusetts



Manager, Market Research Primary

Target Openings:


Primary Job Duties & Responsibilities:

  • Primary market research experience (both qualitative and quantitative)

  • Survey/discussion guide development

  • Qualitative and quantitative analysis, report writing and storytelling, with key insights and recommendations

  • Sound project planning and execution abilities

  • Analytical and problem solving skills

  • Strategic thinking

  • Excellent relationship building, client facing and influencing skills

  • Exceptional verbal & written communication skills

  • Extremely detail oriented and organized

  • Deadline driven


Job Opening ID:


Environmental/Work Schedules/Other:

Travel (Occasional)

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Data Analysis & Synthesis: Intermediate ability to analyze and summarize data and information from survey or qualitative data Insight Development: Intermediate ability to turn observations derived from data and analysis into actionable insights

Project Management: Intermediate ability to manage research projects from the scoping phase through client delivery, managing to a budget on projects utilizing a vendor

Research Expertise: Provide intermediate subject matter expertise in research methods (quantitative and qualitative), survey design, and a working knowledge of statistical and sampling methods and their appropriate applications

Business Software Skills: Intermediate PowerPoint, Word, Excel, and Outlook skills

Analytical Software Skills: Intermediate knowledge of use of Qualtrics, SPSS, Access, SAS, Ruby, or related software

Job Category:


Job Summary:

Join the team that collaborates across Travelers to provide actionable and objective insights to inform business decisions and enable Travelers to capitalize on change and trends. Enterprise Market Research (EMR) provides internal clients with objective, credible insights to help profitably grow the business, build the brand and positively position Travelers in the marketplace.

This position is responsible for conducting and managing primary market research studies in support of business unit priorities and decision-making. Accountabilities will include the development of research proposals that address business issues, recommendation and development of research approaches (both qualitative and quantitative), research design and management, reporting and analysis and in-person presentation of research findings. This person will also be responsible for turning research insights into actionable, business relevant recommendations. The role will work in collaboration with members of the research leadership team and will report to a Sr. Director of Customer & Agent Insights.

Position Type:


Education, Work Experience & Knowledge:

  • 5 years of experience in primary market research preferred

  • Bachelor’s degree in marketing, business, mathematics, psychology, or comparable analytical degree preferred; MBA, Market Research Degree/Certificate or other advanced degrees preferred.

  • Strong understanding of research methods (quantitative and qualitative), survey design, and a working knowledge of statistical and sampling methods and their appropriate applications

  • Strong data analysis skills, including ability to analyze and summarize data and information from survey or qualitative data – often synthesizing across multiple data sources

  • Strategic and critical thinker with demonstrated problem solving skills

  • Well-developed project management skills, including the ability to manage and deliver effectively on multiple priorities on-time and within budget

  • Demonstrated ability to build productive working relationships across functional areas

  • Ability to effectively interact with and influence management audiences

  • Research vendor experience preferred

  • Business-to-business and/or property casualty insurance experience desirable, but not required

Physical Requirements:

Operates standard office equipment (Frequently) Sitting (can stand at will) (Frequently) Use of Keyboards, Sporadic 10-Key (Frequently)

Minimum Qualifications:

Minimum of 3 years of market research or related experience.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Hartford - Connecticut - United States

Secondary Location:

Boston - Massachusetts - United States, New York - New York - United States

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.