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House of Blues Manager, Analytics in Boston, Massachusetts

Job Summary:

JOB DESCRIPTION – MANAGER, ANALYTICS

Location: Chicago, IL, USA

Division: Ticketmaster US

Line Manager: VP, Global Client Analytics

Contract Terms: Permanent

THE TEAM

The LiveAnalytics team is a market leading data analytics provider focused on innovation and unlocking the power of data for our clients. Some examples our product suite include prospecting models, brand affinity models, venue-selection models, season ticket retention models, pricing models and economic impact studies. The list goes on and there are more requests every day.

THE JOB

We are looking for a Manager, Analytics who is passionate about discovering trends and insights hidden in large data sets that are meaningful and actionable, while at the same time driving forward across analytical collaboration both internally and externally. You will be working on some of the most interesting and challenging problems in the sports, arts, family, and concert areas our clients face and you will have the opportunity to take our data-driven insights, convert them to recommendations and communicate those recommendations directly to our clients.

You will also work with our LiveAnalytics Product Director to help create new and innovative product solutions and find opportunities for process optimization. In addition, you will be working with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions. You will have the opportunity to build models and see them all the way into production.

Similarly, the manager will have an enhanced focus on helping to tell the LiveAnalytics story to internal and external stakeholders. This will lead to further business development opportunities, as well as a focus on metrics and findings that can be relayed to Sales Enablement for public consumption.

WHAT YOU WILL BE DOING

  • Help to drive the internal and external narrative that LiveAnalytics is the ultimate source for insights across live entertainment, working with business development, marketing, and sales enablement.

  • Ultimately develop and manage the LiveAnalytics analyst group, focusing on mentoring and education, while streamlining client analysis and deliverables.

  • Work with various departments across Ticketmaster and Live Nation to collaborate and uncover shared data and insights opportunities.

  • Lead analytical thought, analysis, and outputs for the overall global strategy of LiveAnalytics.

  • Establish and maintain relationships with focused efforts to lean on UK Host, SportsXR, Microflex, and other international ticketing databases.

  • Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.

  • Serve as resident expert in statistical analysis, including model development, validation, and maintenance.

  • Query, transform, and integrate data from multiple sources and structures and c arry out data cleansing and normalization tasks to ensure data integrity.

  • Designing and implementing machine learning algorithms ranging from feature engineering, feature selection, clustering, predictive scoring and classification.

  • Construct models to predict consumer behavior, propensities, preferences, lifetime value, and retention.

  • Develop processes and tools to monitor and analyze model performance and data accuracy.

  • Work with internal data engineering team to automate model implementation.

  • Conduct ad-hoc analysis and presenting results to internal and external stakeholders.

  • Interact with internal and external clients to develop hypotheses, scope project requirements, formulate and execution analyses, and present results and recommendations.

  • Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.

  • Develop and maintain online dashboard summaries of data and campaign performance to facilitate learning and decision-making.

  • Perform post-campaign analysis, including customer segmentation and conversion performance, and provide recommendation for improvement.

  • Build PowerPoint presentations and Excel reports to summary results.

  • Present results, insights, recommendations to internal and external clients.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

  • 1 or more years working with databases and languages tied to sports and entertainment

  • Bachelor’s degree in Statistics, Math, Information Technology, Economics or related fields

  • 3+ years of experience using statistical and computer languages (R, Python, SQL, Java, AWS, etc.)

  • Experience working with SPSS Modeler, SAS or similar statistical package is a plus

  • Able to communicate complex analytics results and insights to less technical audience.

  • Experience with data visualization tools (Tableau, Domo, lookr, etc.).

  • Strong understanding of all facets of Database Marketing

  • Extensive experience with PowerPoint and Excel functions and formulas

  • Strong written and verbal communication skills

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

  • HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

  • YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

  • WEALTH: 401(k) program with company match, Stock Program Reimbursement

  • FAMILY: New parent programs & support including caregiver leave and infertility support

  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

  • OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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