Zoom Learning Management System Product Manager in Boston, Massachusetts
As a Learning Management System Product Manager, you'll partner with internal cross functional teams, as well as Product and Engineering teams from our LMS vendor to define and prioritize platform capabilities, functional features including UI layouts, workflow engines and machine learning capabilities. You'll work with cross functional business stakeholders from Customer Support, Channels, Security, Compliance, Marketing, Communications,, and HR organizations. You'll also partner with internal IT teams to maintain integrations into the platform. This is an opportunity to join a team that’s helping shape how we can transform the learning experience for our customers and employees.
What You'll Do
In this cross-functional role, you will work closely with our services, support, sales enablement, people experience, security, compliance, communications, and marketing teams to help drive growth and adoption for Learning Management Services.
Identify the needs and objectives of the above stakeholders and ensure that product implementation meets those requirements
Partner with LMS vendor’s Professional Services team to drive the LMS program and different phases of the rollout
Participate during the design phase and help prioritize the features important for Zoom and create the Zoom brand
Drive feature prioritization and detailed product definitions for the platform across various modules as part of the phased rollout as well as prioritization of strategic product feature releases and updates
Define and maintain a platform roadmap with inputs from all partners, including Engineering, HR, Compliance, Security, Sales Enablement, and Customer Support teams.
Help create a governance model to drive platform management and business adoption of key capabilities of the platform including managing of key metrics and enable stakeholders to create robust reporting
Drive Portfolio Management including demand management, project prioritization, business value, and impact of prioritized projects
Drive quarterly product updates and communicate the updates on the product roadmap and key initiatives to senior leadership and stakeholders
Support system admins (i.e., internal customers from different business units) with training and troubleshooting
Establish strong partnership with leaders across the company, various business stakeholders, system integrators and internal IT teams
What You'll Need To Succeed
A minimum of five years of technical product and/or project management experience
A passion for working with business stakeholders, developers, learning new technologies, and evangelizing learning capabilities
Experience with enterprise platforms like ERP, CRM or HCM, LMS is strongly preferred
Excellent written and verbal communication skills with a unique ability to translate service offerings into business benefits
Excellent public speaking and presentation skills to present at external industry events and webinars
Experience in launching new services or solutions is a plus
You’re a pro at building differentiated messaging and assets
You’re humble and have a natural curiosity to always learn more
You’re really a rock star and multi-task like nobody’s business
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.
From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.
Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.
Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.
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